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# Helpdesk Administrator

- **Company:** Branta Consulting Limited
- **Location:** Gateshead, UK (Remote available)
- **Salary:** £29,005
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Data Logging
- **Published:** November 6, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225805692-helpdesk-administrator/branta-consulting-limited

## About the Role

* Previous experience in a similar administrative or helpdesk role is essential.
 * Facilities Management or maintenance sector experience is highly desirable.
 * Excellent communication skills, confident on the phone and via email.
 * Strong organisational skills and attention to detail.
 * Ability to manage multiple priorities and work in a fast-paced environment.
 * Proficiency in Microsoft Office and basic job-logging software.

## Description

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations., * Act as the first point of contact for client enquiries via phone and email.

 * Log and manage jobs accurately, ensuring all client requests are captured correctly.
 * Coordinate and schedule engineers and contractors to meet client requirements.
 * Handle invoicing and support administrative processes related to job management.
 * Maintain clear records and provide updates to clients and internal teams as required., Client Retention & Renewals Executive Represent the Business. Own the Relationship. Protect the Contract. Are you a commercially minded relationship builder who enjoys managing client accounts, influe…
1d ago