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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Change Manager - **Company:** Arup - **Location:** Salt Lake City, UT, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Information Systems, DevOps, IT Management, Release Management, Information Technology - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3fff0aa7faa1d8e3 ## About the Role Do you have experience in Stakeholder relationship building?, Do you have a High school diploma or GED?, Required * Bachelor's degree in Information Technology, Business Administration, or a related field, OR High School diploma and ten (10) years of experience * Five plus (5+) years of experience in IT change management or a related role * Familiarity with ITIL framework and Organizational Change Management (OCM) methodologies * Strong analytical, problem-solving, and decision-making skills * Excellent communication and stakeholder management abilities * Experience with change management tools and software * Ability to manage multiple projects and prioritize tasks effectively Preferred * Master's Degree * Certification in Change Management * Certification in ITIL, ITSM, Agile, DevOps, or Lean * Proficiency with enterprise ITSM platforms and change automation tools, Required * High School Diploma or Equivalent or better Preferred * Bachelor's Degree or better in Information Systems or related field * Master's Degree or better in Information Systems or related field Licenses & Certifications Preferred * Applicable Agile Cert * Lean Six Sigma ## Description The IT Change Manager is responsible for governing, coordinating, and facilitating all IT changes. The role ensures that changes to systems, infrastructure, and services are introduced in a controlled, predictable, and secure manner, balancing the need for agility with effective risk management. As a key member of the IT Service Management (ITSM) function, the Change Manager leads the change control process, oversees approval and communication activities, and drives continuous improvement to enhance stability and service quality., Lead the end-to-end lifecycle of IT changes, ensuring consistent methods and standards across all change types. Chair or coordinate Change Advisory Board (CAB) meetings to review and authorize proposed changes. Facilitate emergency change reviews for time-sensitive or high-impact activities. Maintain documentation, change records, and audit trails in compliance with governance and regulatory requirements. Evaluate proposed changes for risk, business impact, dependencies, and benefits with technical and business stakeholders. Apply risk-based approval criteria and ensure authorization levels for standard, normal, and emergency changes are followed. Monitor change outcomes; analyze failed or rolled-back changes; implement corrective actions to improve success rates. Collaborate with incident, problem, and release management teams to minimize change-related incidents and maintain service stability. Improve change processes to increase efficiency, transparency, and responsiveness. Integrate change practices with Agile, DevOps, and automation initiatives to support faster delivery while maintaining control. Produce and present change performance metrics, trends, and improvement recommendations to IT leadership. Champion a culture of collaboration, learning, and shared accountability across development, operations, and business functions. Advise IT and business leaders on change-related governance, risk, and policy compliance. Mentor and coach change coordinators and process participants to promote consistency and best practices. Communicate change schedules, risks, and user impacts clearly and on time to affected stakeholders. Build strong relationships across IT domains to align change activity with enterprise priorities. Other duties as assigned Physical and Other Requirements: Stooping: Bending body downward and forward by bending spine at the waist. Reaching: Extending hand(s) and arm(s) in any direction. Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. Communicate: Frequently and effectively communicate with others. PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies. ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance. Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Building Organizations That Can Actually Adapt](https://www.wearedevelopers.com/videos/100316-building-organizations-that-can-actually-adapt) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should Tech Managers Be Developers First? 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