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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Change Manager - **Company:** Nationwide - **Location:** London, UK (Remote available) - **Salary:** £54,685.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Agile Methodology, Confluence, JIRA, Microsoft Office, Microsoft PowerPoint, PRINCE2, Microsoft SharePoint - **Published:** November 6, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5955440567 ## About the Role * Proven track record of delivering projects within a retail/business change environment, or experience of end-to-end change management * Strong expertise in applying project and business change methodologies, the governance required, and delivering business cases and impact assessments * Demonstrable experience using data-led insights to identify opportunities and successfully deliver business change * Professional qualification in Change Management, Project Management, or Continuous Improvement methodologies (e.g. Lean Six Sigma, Agile, PRINCE2) * Excellent organisational, planning and communication skills, with the ability to manage multiple priorities and deliver change in a fast-paced environment * Strong stakeholder management, influencing and collaboration skills, with the ability to build and maintain effective relationships at all levels across the business * Experience leading or matrix-managing individuals and teams to achieve successful outcomes. * Have a good level of ability using Excel and PowerPoint Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role ## Description The Business Banking team is a vibrant, fast-paced, and dynamic area responsible for managing and delivering impactful business change. Our work is closely aligned with Nationwide's strategy and delivered through our teams. We collaborate with a wide range of stakeholders from across the organisation on a variety of initiatives. Whether we're improving service offerings, enhancing operational processes, or mitigating risk, everything we do contributes directly to Nationwide's success. In this team, you'll play a key role in making a meaningful difference for both our customers and our colleagues. In this role, you will lead medium to large-scale business change initiatives across the full change lifecycle-from early-stage analysis and business case development to delivering business readiness activities for colleagues across the Society. You will also support larger strategic programmes by managing individual workstreams and contributing to business readiness planning and execution. Your focus will be on ensuring that end-to-end change is delivered effectively across Business Banking, at pace and to a high standard. All change will be implemented in a considered and controlled manner, ensuring the full realisation of intended benefits and outcomes. In addition, you will matrix-manage and support Change Consultants-either by guiding them as they deliver their own small to medium-sized changes or by collaborating with them on larger initiatives. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works., What you'll be doing Working alongside Senior Change Managers, you will lead end-to-end change and retail readiness projects, taking ownership of a sub-portfolio of initiatives delivered across all Retail teams, including the Branch Network, Telephony, Digital, Complaints, Fraud, anti-money laundering (AML) and more. Applying strategic insight, business change expertise, and strong stakeholder management skills, you will influence the successful delivery and outcomes of your portfolio. You will be responsible for planning and defining the approach for projects, ensuring alignment with strategic objectives, stakeholder expectations, and delivery timelines, while also matrix-managing Change Consultants by providing clear direction, coaching, and development support. Building and maintaining strong relationships with key stakeholders across the business will be central to the role, enabling you to influence the delivery of required services and outcomes. Operating within established governance frameworks, you will proactively identify and mitigate risks and issues that could impact colleague engagement or customer outcomes, escalating concerns where appropriate. Using tools such as Jira, Confluence, SharePoint, and Microsoft Office applications, you will track progress and report on project delivery. You will also be accountable for identifying, validating, and measuring the outcomes and benefits of change, acting as an ambassador for Change Delivery and Performance and championing both internal and external customers throughout the change journey. In addition, you will support the design and implementation of processes that ensure compliance with FCA and other relevant regulatory or legislative requirements, ensuring these processes are clear, accessible, operationally effective, and aligned with the Society's strategy and risk appetite., * Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind * Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand * Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development * Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these., We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam.