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# Technical Support Specialist

- **Company:** Northline Assembly
- **Location:** Berlin, Germany (Remote available)
- **Contract:** Internship / Graduate position
- **Skills:** Testing (Software), JIRA, Programming Tools, Issue Tracking Systems, Log Files, Standard Sql, Zendesk
- **Published:** November 6, 2026
- **Apply:** https://www.careerjet.de/jobad/de52fa4ef56e96b2971ce169d56eebb903

## About the Role

* Completed IT or commercial training, or a degree in business informatics or a related subject
 * First experience in application support, a service desk or software testing, internships and working student jobs included
 * Browser developer tools or log files used to narrow down an error
 * A ticket system such as Jira Service Management, Zendesk or Freshdesk

Counts in your favor

 * Insurance products or broker processes
 * Basic SQL
 * ISTQB Foundation or ITIL Foundation

## Description

German brokers now send policy applications and renewals through forms Northline built for their insurers. When a form rejects an entry or a document will not upload, someone has to look at it the same morning, and that is the Technical Support Specialist we are hiring in Germany. Full-time, remote from anywhere in the country. Our team is in Nashville, seven hours behind.
Your part in it

 * Take tickets and calls from broker offices about our application and renewal forms
 * Reproduce reported errors in the test environment and write down the steps
 * Check rejected applications against the insurer's rules to find the field at fault
 * Log confirmed software faults for the developers in Jira, with screenshots and log extracts
 * Update the help center articles after each release