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# Service Desk Agent H/F

- **Company:** Bienvenue Chez Uni Systems
- **Location:** Strasbourg, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Lightweight Directory Access Protocols (LDAP), Data Logging, Internet Protocol Telephony
- **Published:** November 6, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/85184655.html

## About the Role

What do you need to succeed in this position?Bachelor's degree with minimum 4 years of relevant working experienceWorking experience with the below:AD/LDAP basic managementHW/SW inventory managementPrinters and printing servicesExcellent analysis and problem solvingPrioritizing incidents, requests and changesFamiliar with ITIL conceptsEnd user supportWorkstation and mobile devise OS, application and simple hardware supportIP-telephony system supportLAN cabling and patchingCentralized deployment of software and updatesExcellent use of the English language (verbal & written)At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at for more information., * Bachelor's degree with minimum 4 years of relevant working experience

Working experience with the below:

 * AD/LDAP basic management
 * HW/SW inventory management
 * Printers and printing services
 * Excellent analysis and problem solving
 * Prioritizing incidents, requests and changes
 * Familiar with ITIL concepts
 * End user support
 * Workstation and mobile devise OS, application and simple hardware support
 * IP-telephony system support
 * LAN cabling and patching
 * Centralized deployment of software and updates
 * Excellent use of the English language (verbal & written)

## Description

Logging all relevant incident and service requests details and allocating categorization and prioritization

 - Providing first-line investigation and diagnosis
 - Resolving incidents and service requests whenever possible
 - Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration)
 - Keeping users informed of progress
 - Closing all resolved requests
 - Updating the Knowledge Base