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# Managed Service Architect

- **Company:** Telana
- **Location:** London, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Information Technology Outsourcing, Google Cloud, Gsuite
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c81c1b01af56af65

## About the Role

* You have significant experience in IT managed services, including time in service delivery or service management roles running live operational services. You know how services work in practice, not just on paper.
 * You have a track record of writing high-quality RFP and tender responses, ideally including public sector procurement frameworks.
 * You have designed managed services end to end and have experience of owning or contributing to a service catalogue or product portfolio, including lifecycle management from introduction through to retirement.
 * You are confident building bottom-up effort and cost models and turning them into commercially viable pricing.
 * You have reviewed and restructured existing service contracts, including reconciling scope and repricing at renewal.
 * You have a working knowledge of ITIL 4 service management practices.
 * You have an understanding of service transition and onboarding, and of what delivery and project teams need from pre-sales to transition successfully.
 * You understand cloud and workplace platforms, ideally Microsoft Azure and Microsoft 365. Google Cloud or Google Workspace experience is a strong plus.
 * You write clearly, producing service descriptions that customers, commercial teams and delivery teams all understand.
 * You are comfortable presenting designs and pricing to customers, and challenging internal stakeholders when a design isn't deliverable.
 * You are commercially minded and pragmatic: you favour a standard answer and depart from it only for good reason.
 * You are calm in ambiguity and enjoy sharing knowledge rather than becoming a bottleneck.
 * Nice to have: experience at an Azure Expert MSP or Google Cloud partner; building a productised service catalogue; security services such as SOC or vCISO and frameworks like ISO 27001 or Cyber Essentials; public sector or regulated-industry bids; ITIL 4 Managing Professional or Strategic Leader.

There are many roads leading up to being a Managed Service Architect. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out!