> Markdown version of [/jobs/ext/4594804-it-operations-manager](https://www.wearedevelopers.com/jobs/ext/4594804-it-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Manager

- **Company:** Indeed Flex
- **Location:** London, UK (Remote available)
- **Salary:** £40,000 - £55,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Information Technology Operations, Salesforce.Com, IT General Controls (ITGC), Okta, Information Technology, Slack, Gsuite
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955668250

## About the Role

* Proven experience line managing an IT team, including performance management, coaching, and building coverage across a small team.
 * Experience setting priorities, roadmaps, or an operating model for a small IT team, rather than only delivering tickets or projects yourself.
 * Demonstrable experience planning and managing a portfolio of IT projects, including scope, timescales, risk, dependencies, and holding delivery to account.
 * Experience owning vendor procurement and risk-assessment outcomes, including stakeholder management, contracts or renewals, and working with legal and procurement.
 * Working knowledge of IT security and compliance programmes such as SOC 2, Cyber Essentials, ISO 27001, and GDPR, with experience being accountable for controls or audit outcomes.
 * Experience owning SLAs and KPIs for an IT support function and using those measures to improve the service.
 * Strong working knowledge of Google Workspace, Okta, Slack, Salesforce, Windows and Mac OS, and identity/endpoint environments, sufficient to oversee, challenge, and support the team.
 * Excellent written and verbal communication, with the ability to influence across the business, manage senior stakeholders, and report clearly to leadership. Line management experience is essential.

## Description

* Lead a lean IT team within Risk and Compliance, managing the Senior IT Analyst and IT Support Analysts across the UK and US.
 * Set objectives, manage performance, support development and hiring, and build coverage so the service is not dependent on one person.
 * Develop and maintain the IT strategy and roadmap in line with business and Risk and Compliance objectives, covering infrastructure, identity, security, tooling, and service improvement.
 * Own IT support as a service by setting SLAs and KPIs, reviewing performance, and ensuring quality, coverage, and communication across UK and US time zones.
 * Plan, prioritise, and manage the IT project portfolio, defining scope, timescales, dependencies, and success measures, and intervening when delivery, risk, or capacity slips.
 * Own vendor procurement for IT from request through risk assessment, approval, contracting, and renewal, ensuring stakeholders are kept informed and risk decisions are made in a timely way.
 * Own the IT control environment and security posture, including policy, access standards, SOC 2, Cyber Essentials, GDPR-related IT controls, and audit outcomes.
 * Own the IT estate, including Google Workspace, Okta, Slack, Salesforce administration, endpoints, and identity, and set the standards for access, configuration, and change.
 * Own the relationship with Indeed IT, including escalations and shared services.
 * Own the IT budget, including forecasting, cost control, and ensuring spend follows the right procurement path.
 * Maintain documentation and procedures, and provide regular management information to leadership on service performance, incidents, projects, procurement, security, and spend.

Technologies:

 * Support
 * Salesforce
 * Security
 * Slack
 * Windows