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# Junior IT & AI Support Technician

- **Company:** Back TO Work
- **Location:** York, United Kingdom
- **Experience:** Starter
- **Salary:** £26,200
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Cyber Security, Computer Programming, Network Troubleshooting, Machine Learning, Cloud Services, Information Technology, Patch Management, Laptops
- **Published:** November 6, 2026
- **Apply:** https://www.cv-library.co.uk/job/225808767/Junior-IT-AI-Support-Technician

## About the Role

* A genuine interest in IT, AI and how technology can support everyday business tasks.
 * A logical approach to solving problems and a willingness to learn troubleshooting skills.
 * Clear communication skills and a helpful, patient approach to supporting colleagues.
 * The ability to organise tasks, follow instructions and ask for help when priorities are unclear.
 * Good attention to detail, including checking information and keeping accurate records.
 * A collaborative approach, with confidence to complete agreed tasks and escalate issues beyond your experience.
 * Willingness to learn new systems and use AI responsibly. Previous AI experience or coding knowledge is not essential; training will be provided.

## Description

This junior role combines hands-on IT support with opportunities to learn how approved AI tools can assist everyday business tasks. You will help support hardware, software and systems across production, warehouse and office environments, while assisting senior colleagues with AI trials, simple automation and user guidance. Training will be provided, with more complex issues escalated to senior IT staff. You do not need to be an AI specialist or have experience building AI models., * Provide friendly first-line IT support, log support requests and escalate complex issues to senior colleagues.

 * Help diagnose and resolve routine hardware, software and network issues, following guidance and established procedures.
 * Assist with installing, configuring and maintaining PCs, laptops, printers and mobile devices.
 * Support user account administration, password resets and access permissions in line with approval processes.
 * Help colleagues use Microsoft 365, cloud-based services and approved AI assistants, with training and guidance.
 * Carry out routine system checks and report potential issues to senior IT staff.
 * Assist with software deployments, updates and patch management under supervision.
 * Maintain accurate IT asset records, support tickets and straightforward user guides, including guidance on approved AI tools.
 * Follow cyber security, data protection and responsible AI procedures; keep confidential information out of unapproved tools and check AI-generated outputs before use.
 * Support IT projects, system upgrades and infrastructure improvements, and help senior colleagues trial simple AI-assisted workflows and automation, recording results and feedback.
 * Assist with support for manufacturing and operational technology systems where required, following site procedures and senior colleagues' direction.