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# Digital Product Owner - Salesforce

- **Company:** Sanofi
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Data Analysis, Confluence, JIRA, Decision Support Systems, Scrum Methodology, Salesforce.Com, Systems Integration, Information Technology, Enterprise Integration
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.es/details/5954147842

## About the Role

* Bachelor's degree in Business, Engineering, Computer Science, or related field
 * Professional Scrum Product Owner I (PSPO I) certification
 * Salesforce Product Owner certification

Experience Requirements

 * 7-10 years of digital product management experience in enterprise environments
 * 5+ years of hands-on experience with the Salesforce platform and ecosystem
 * 3+ years in a senior product owner or product management role
 * Strong Salesforce AI and automation background
 * Experience in Order to Cash, Customer Service Management, or related business processes

Technical Skills (Required Levels)

 * Salesforce Service Cloud - Advanced
 * Salesforce Agentforce Platform - Experienced
 * AI & Automation Capabilities - Experienced
 * Technical Acumen (CRM, APIs, Integrations) - Experienced
 * User Experience (UX) Design - Experienced
 * ERP Systems - Experienced
 * Data Analysis & Business Intelligence - Experienced

Functional Skills (Required Levels)

 * Agile Methodology - Advanced
 * Data-Driven Decision Making - Advanced
 * Stakeholder Management - Advanced
 * Product Development Lifecycle - Advanced
 * Digital Product Management - Advanced
 * Product Forecasting - Advanced
 * Customer-Focused - Advanced
 * Business Acumen (Pharma/Order to Cash) - Advanced

Strongly Preferred Qualifications

 * Salesforce Agentforce certification or active enrollment
 * Salesforce Service Cloud Administrator or Advanced Administrator certification
 * Pharmaceutical or healthcare industry experience (significant competitive advantage)

Key Competencies

 * Customer-Focused (Advanced)
 * Innovation Mindset (Advanced)
 * Collaborative Leadership (Advanced)
 * Data-Driven Decision Making (Advanced)
 * Agile Mindset (Advanced)
 * Technical Fluency (Advanced)

This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment. #LI-Hybrid #BarcelonaHub #SanofiHubsInscribirse en esta oferta

## Description

1. Product Ownership & Strategy
 * Develop and execute comprehensive digital strategy for Customer Contact Management
 * Own the product roadmap and full lifecycle management (ideation to retirement)
 * Drive product forecasting and business case development
 * Support budget tracking and reporting

 2. Stakeholder Management & Collaboration
 * Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
 * Manage complex stakeholder relationships across multiple business units and geographies
 * Partner with Customer Fulfilment, Trade, and Supply Chain teams
 * Present to senior leadership and executive stakeholders

 3. Agile Product Development
 * Lead agile development teams using Scrum methodology
 * Define user stories, acceptance criteria, and product requirements
 * Prioritize product backlog based on business value
 * Manage backlog using Confluence and Jira

 4. Customer-Centric Innovation
 * Drive customer-focused product decisions using data-driven insights
 * Optimize customer contact processes for satisfaction and efficiency
 * Leverage Salesforce Service Cloud for omnichannel customer contact management
 * Implement AI-powered solutions and Einstein AI features

 5. Digital Transformation & Automation
 * Lead digitalization initiatives for customer contact processes
 * Implement RPA and AI-driven tools
 * Ensure responsible AI implementation

 6. Salesforce Service Cloud & Agentforce Leadership
 * Serve as product authority for Salesforce Service Cloud
 * Lead deployment and governance of Salesforce Agentforce
 * Manage platform integrations with ERP systems