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# Solution Architect

- **Company:** Liebherr
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** System Configuration, Microsoft Dynamics CRM, Microsoft Dynamics, SAP Sales and Distribution, Web Platforms, Information Technology, Atlassian Tools, SAP S/4HANA
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.es/details/5953555988

## About the Role

Bachelor's or Master's degree in Marketing, Information Technology, Business Administration, or related field.
7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large-scale implementations.
Proven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template-based rollouts.
Strong understanding of B2B sales and service processes, ideally in industrial or equipment related industries.
Deep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization.
Experience designing and governing global CRM templates across multiple countries and legal entities. Experience integrating CRM platforms with
ERP systems in complex B2B environments is a strong advantage.
Demonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value.
Familiar with JIRA and Confluence (or similar tools) for task management and team collaboration.
Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.
Fluency in English (written and spoken); additional languages (e.g., German) are an advantage.
A collaborative mindset and ability to work effectively in multicultural and cross-functional teams.
Willingness to travel internationally (up to 30%) as required by project work.
Microsoft Dynamics 365 certifications are a strong plus.

## Description

Own the end-to-end Microsoft Dynamics CRM solution architecture within Liebherr's global template, ensuring consistency, scalability and governance.
Design and govern global template solutions across CRM capabilities such as: Lead-to-opportunity and opportunity-to-order processes, Account and contact management, Customer lifecycle management, Installed base and asset-related customer views, Case and complaint management, Sales pipeline and activity management.
Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration-first approach.
Lead and facilitate global design workshops with sales, customer services, and after-sales stakeholders.
Design and govern the integration between Microsoft Dynamics CRM and SAP S/4HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant.
Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realization, testing, cutover, go-live and post go-live stabilization.
Contribute to change management activities, ensuring adoption of new processes and CRM solution.
Support the creation of solution documentation leveraging tools such as JIRA and Confluence.
Collaborate closely with an international, cross-functional team to deliver high quality, scalable solutions that support our global growth.
Travel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments.