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# Remote Service Delivery Manager - SAP & Customer Success

- **Company:** Pentos-SHAPEiN Group
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** SuccessFactors, Remote Service Software, SAP (Applications), SAP Human Resource Management Software
- **Published:** November 6, 2026
- **Apply:** https://www.jobleads.com/es/job/remote-service-delivery-manager-sap-customer-success--madrid--e1c41d5a50d8e15e2fe3bcaab9276e181

## About the Role

The role requires experience in service delivery or project management, with SAP Payroll and/or SuccessFactors as a plus, and fluency in English, German and

## Description

Pentos-SHAPEiN Group is seeking a Service Delivery Manager to lead our Customer Care team, building trusted relationships, understanding client objectives, and steering service delivery in a proactive, structured way. You will liaise between customers, technical teams and Key Account Managers to translate needs into measurable value.

The role requires experience in service delivery or project management, with SAP Payroll and/or SuccessFactors as a plus, and fluency in English, German and