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# Commerce Engineer

- **Company:** Vtex
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, Data Analytics, Hubspot
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.es/details/5954027482

## About the Role

* Solid experience in Customer Success, Account Management, or related areas, especially working with Enterprise (Tier 1) clients.
 * Proven track record in consultative account management, with a focus on customer retention, revenue expansion (upsell/cross-sell), and long-term success.
 * Knowledge of churn reduction strategies and customer engagement tactics throughout the client lifecycle.
 * Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels, including C-level executives.
 * Strong analytical skills, with the ability to interpret key performance metrics (e.g., NPS, churn rate, GMV, ACV) and make data-driven decisions.
 * Experience using CRM and Customer Success platforms, such as Salesforce, HubSpot, Gainsight, or similar tools.
 * Proactive mindset with a strong sense of ownership and urgency, focused on problem-solving and value creation.
 * Bachelor's degree completed, preferably in Business Administration, Marketing, Engineering, Communication, or related fields.
 * Availability for in-person client meetings, when necessary.
 * Fluent English proficiency:, Working with global clients or VTEX-related materials in English.
 * Preferred languages: Spanish, Italian, French & German are a not mandatory but desired

## Description

Build and maintain strong, strategic relationships with large enterprise clients, ensuring consistent and high-level communication. *This role requires you to be based in Barcelona, and to attend the office 4 days a week (Monday-Thursday), with remote work on Fridays. Your main responsibilities will include:

 * Deeply understand client needs, proposing tailored projects and solutions that drive their business outcomes.
 * Proactively monitor the use of our products and services, identifying areas for improvement and value creation.
 * Act as a trusted advisor, guiding clients in adopting best practices to maximize the return on VTEX solutions.
 * Identify upsell opportunities and new projects, directly contributing to revenue growth and increased GMV within the portfolio.
 * Develop performance-driven strategies to help clients sell more and sell better.
 * Anticipate churn risks, acting swiftly and empathetically to reverse critical situations with personalized action plans.
 * Drive the expansion of Annual Contract Value (ACV), from qualifying leads to closing long-term agreements.
 * Stay up to date on our product roadmap and complete relevant certifications to support your growth within VTEX.