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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # It Support Technician (L1 - **Company:** Axiom Technologies - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Connections, Remote Desktop Services, Microsoft SharePoint, Software Engineering, TCP/IP, Office365, Peripherals, Microsoft Onedrive, Information Technology, Laptops, Cisco, Servicenow, ManageEngine - **Published:** November 6, 2026 - **Apply:** https://www.jobleads.com/es/job/it-support-technician-l1--madrid--e54fa180d4e0c3496f48fe183c8e81df3 ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field. * Technical diplomas or relevant certifications are also acceptable. Experience * 2-5 years in IT support, helpdesk, or technical support roles. Technical Proficiency * Operating Systems: Windows 10/11, macOS, iOS, Android. * Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms. * Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols. * Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools. Certifications (Preferred but not required) * ITIL Foundation * CompTIA A+ * Microsoft Certifications (e.g., MCSA) * Apple ACMT * Cisco CCST or CCNA Soft Skills * Excellent communication and interpersonal skills. * Strong problem-solving abilities and a proactive attitude. * Ability to work independently and collaboratively under pressure. Languages * Fluent in Spanish and proficient in English (both written and spoken). * Additional languages are a plus. Availability * Willingness to work outside of standard business hours if required. * Open to participating in on-call rotations as needed. ## Description Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . Job Overview We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You'll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization. Key Responsibilities Tier-1 & Tier-2 Incident Management * Triage, diagnose, and resolve or escalate support tickets using helpdesk tools. * Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks. Hardware & Software Support * Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., printers, AV equipment). * Troubleshoot hardware and software issues to minimize downtime. Application & Workspace Administration * Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint). * Administer Active Directory tasks (user creation, group policy management). * Handle system imaging and maintain an accurate IT asset inventory. User Onboarding & Offboarding * Prepare devices and access permissions for new hires. * Decommission or reassign equipment for departing employees. * Maintain documentation for all onboarding/offboarding processes. Security & Maintenance * Apply system patches and updates. * Maintain detailed documentation on system configurations, procedures, and support workflows. Specialized Support * Provide tailored support to VIP users. * Set up and maintain AV equipment and meeting room technology. * Assist with mobile device management and specialized tech requests. Qualifications & Skills Education * Bachelor's degree in Computer Science, Information Technology, or a related field. * Technical diplomas or relevant certifications are also acceptable. Experience * 2-5 years in IT support, helpdesk, or technical support roles. Technical Proficiency * Operating Systems: Windows 10/11, macOS, iOS, Android. * Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms. * Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols. * Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools. Certifications (Preferred but not required) * ITIL Foundation * CompTIA A+ * Microsoft Certifications (e.g., MCSA) * Apple ACMT * Cisco CCST or CCNA Soft Skills * Excellent communication and interpersonal skills. * Strong problem-solving abilities and a proactive attitude. * Ability to work independently and collaboratively under pressure. Languages * Fluent in Spanish and proficient in English (both written and spoken). * Additional languages are a plus. Availability * Willingness to work outside of standard business hours if required. * Open to participating in on-call rotations as needed.