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# IT Support Engineer

- **Company:** gb
Onecom
- **Location:** Whiteley, UK (Remote available)
- **Salary:** £26,000 - £28,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, IP Addressing, Virtual Private Networks (VPN), Local Area Networks, Microsoft Software, Networking Basics, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Office365, Microsoft InTune, Information Technology, Deployment Automation
- **Published:** November 6, 2026
- **Apply:** https://www.totaljobs.com/job/it-support/onecom-job108289535

## About the Role

Customer-Focused: You enjoy helping people and are committed to delivering an excellent support experience.

Technical Problem Solver: You can diagnose and resolve hardware, software, and user issues efficiently.

Clear Communicator: You can explain technical concepts and solutions clearly to non-technical users.

Organised & Detail-Oriented: You maintain accurate records, manage multiple priorities, and ensure tasks are completed thoroughly.

Proactive Team Player: You work well independently and collaboratively, taking ownership of issues while supporting the wider team.

IT Support Experience: You have experience providing IT support through work, apprenticeships, placements, or education.

Microsoft Technology Knowledge: You are familiar with Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.

Networking Fundamentals: You understand basic networking concepts including Wi-Fi, LAN, VPN, and IP addressing., * Experience with Microsoft Intune

 * Knowledge of Windows Autopilot
 * Familiarity with Microsoft Entra ID (Azure AD)
 * Experience working with Active Directory
 * Understanding of IT Asset Management
 * Knowledge of Device Lifecycle Management
 * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent

## Description

We're looking for an enthusiastic and customer-focused IT Support Engineer to join our Technical Operations team in Whiteley., * Act as the primary on-site IT support contact for the Whiteley office.

 * Provide responsive support to colleagues both in person and remotely.
 * Build, configure, and deploy laptops and desktops for new starters and replacement devices.
 * Support onboarding and offboarding processes, including equipment allocation and recovery.
 * Maintain accurate IT asset records and equipment inventories.
 * Manage IT stock levels and coordinate equipment ordering when required.
 * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
 * Assist with user account administration, MFA setup, and access requests.
 * Ensure devices remain secure, compliant, and fully patched.
 * Support meeting room technology, printers, and shared office IT equipment.
 * Log, update, and manage tickets within the IT support system.
 * Maintain support documentation and user guides.
 * Assist with hardware refreshes, office moves, and wider IT projects as required.