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# Medallia Platform Engineer

- **Company:** Billigence
- **Location:** United Kingdom (Remote available)
- **Salary:** £78,909
- **Contract:** Temporary contract
- **Skills:** HTML, JavaScript (Programming Language), Artificial Intelligence, Confluence, Cascading Style Sheets (CSS), Software as a Service, Databases, Data Validation, Data Integration, Extract Transform Load (ETL), Database Queries, IBM InfoSphere DataStage, SQL Databases, Stylesheet Language, Large Language Models, Microsoft Fabric, Atlassian Tools, Model Context Protocol, Data Pipelines
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955452017

## About the Role

* Proven, hands-on experience administering and configuring the Medallia platform
 * Experience configuring Medallia surveys, reporting and Medallia Digital
 * Experience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStage
 * Strong SQL skills for data validation and root-cause analysis
 * Working knowledge of HTML, CSS and JavaScript
 * Experience gathering requirements and carrying out impact assessments with business stakeholders
 * Strong communication skills and the ability to work across technical and business teams
 * The ability to work independently and hit the ground running

Important

Prior hands-on experience with Medallia is essential. Candidates without direct Medallia platform experience will not be considered.

Desirable experience

 * Experience with Atlassian Rovo
 * Experience building MCP (Model Context Protocol) servers is a big plus
 * Experience building AI solutions with ADK (Agent Development Kit) is highly valued, If you are a talented and experienced Medallia Platform Engineer who is passionate about working on cutting-edge data projects and driving digital transformation, we'd love to hear from you!

## Description

We are looking for an experienced Medallia Platform Engineer to administer, configure and support the Medallia customer experience platform for an enterprise client.

You will be the go-to platform expert across business and IT teams, owning changes, troubleshooting and support end to end, from survey configuration through to the data pipelines that feed the platform., * Administer and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisations

 * Configure, test and deploy customer surveys and feedback programmes
 * Manage Medallia Digital properties, intercepts, tagging and digital experience configurations
 * Gather requirements, carry out impact assessments and provide business analysis support
 * Troubleshoot platform, reporting, data and integration issues across business and IT teams
 * Provide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating troubleshooting with other IT teams
 * Develop and maintain HTML, CSS, JavaScript and script-based configurations and enhancements
 * Perform data validation and root-cause analysis, and support SQL and database investigations where required
 * Actively share knowledge, including keeping the Confluence knowledge base up to date in a structured, LLM-friendly format