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# Application Support Technical Lead

- **Company:** Hays plc
- **Location:** Newcastle upon Tyne, United Kingdom
- **Experience:** Expert
- **Salary:** £48,337 - £57,666
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Unix, Software as a Service, Cloud Computing, Cyber Security, Databases, Data Integrity, Linux, Disaster Recovery, MariaDB, Microsoft SQL Server, MySQL, Standard Sql, Software Deployment, System Availability
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955669885

## About the Role

* Extensive technical background across physical, virtualised, SaaS and hybrid application delivery, including Windows, UNIX/Linux and Azure
 * Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB
 * Strong working knowledge of ITIL processes, including incident, problem and change management
 * Experience delivering application support in a similarly sized, complex and diverse organisation
 * Experience working with multiple support and resolver groups, and third-party vendors
 * Working knowledge of cyber security processes and practices, and experience working with Information Security and governance teams
 * Ability to act as a trusted advisor and communicate complex technical concepts clearly to non-technical stakeholders
 * Ability to manage multiple priorities in a demanding environment

## Description

* Design, integrate, administer and support enterprise, cloud, SaaS, hybrid and server-based applications
 * Manage application databases to ensure data integrity, resilience and high availability, including conducting regular disaster recovery tests for critical systems and reporting results to the audit committee
 * Lead business analysis and requirements gathering ahead of tenders or product purchases
 * Lead the onboarding of new applications, from hosting architecture through to live production, support standards and staff training
 * Oversee major incidents from a technical standpoint, coordinate resolver groups and provide hands-on support when needed
 * Lead root cause analysis and continual service improvement
 * Monitor cyber security threats and implement technologies to strengthen our security posture
 * Develop best-practice policies, standards, procedures and guidelines
 * Lead project and change activity as part of wider IT and organisation-wide project teams
 * Coach and mentor team members to build overall capability
 * Deputise for the Application Support Manager when required and manage tasks on their behalf

Technologies:

 * Azure
 * Cloud
 * Support
 * ITIL
 * Linux
 * MariaDB
 * MySQL
 * SQL
 * Security
 * Unix
 * Windows