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# 2nd Line Support Engineer

- **Company:** razorblue Careers
- **Location:** Salford, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £35,029
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Collaborative Learning, Microsoft Exchange Server, Traceroute, Network Troubleshooting, Microsoft Office, Azure Active Directory, Windows Desktop, Veeam
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5954610046

## About the Role

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

 * Full UK Driving License
 * Strong communication, and relationship-building skills
 * Experience of working in a corporate or MSP technology and environment.
 * Administering Microsoft Active Directory, Exchange Server & Office 365
 * Comp TIA, Relevant Apprenticeship or higher education
 * Degree or degree equivalent qualifications is desirable
 * People centric approach & service
 * Competent with Windows desktop & application support
 * Tablet and mobile device support
 * Network troubleshooting incl. ping and trace route
 * An understanding of razorblue's business, clients and the market it works in
 * A good understanding of Veeam Backup & Replication
 * Knowledge of Microsoft Group Policy
 * An understanding of Microsoft Azure AD Sync and Azure AD Connect
 * Excellent conversational fluency in English is required to clearly explain complex technical issues

## Description

* Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
 * Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representing the company positively.
 * Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
 * Serving as point of contact and guiding team in Team Leader's absence.