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# 1st Line IT Support / Service / Helpdesk Assistant

- **Company:** T2p Recruitment Ltd
- **Location:** Rickmansworth, United Kingdom
- **Salary:** £28,000 - £30,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Office, Software Engineering, Data Logging
- **Published:** November 6, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-it-support-service-helpdesk-assistant/57538720

## About the Role

Previous experience in a 1st Line Support, Service Desk or IT Support

You will ideally have experience supporting users with:

 * Windows operating systems
 * Microsoft Office 365
 * General hardware and software issues
 * Password and account-related queries
 * Basic troubleshooting and incident resolution
 * Logging and managing support tickets

We're open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we'd be keen to hear from you.

We're also open to graduates with a relevant IT degree or qualifications looking to start their career in IT support.

You must be available immediately or on short notice to take on a temporary to permanent role

Be able to commute near to the Uxbridge area easily and ideally be a car driver as public transport is limited to the location

## Description

IT Service Desk / 1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent

You will be the first point of contact for a range of IT-related queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment.