> Markdown version of [/jobs/ext/4596366-it-operations-manager-engineer](https://www.wearedevelopers.com/jobs/ext/4596366-it-operations-manager-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager/Engineer - **Company:** Scandit - **Location:** London, UK - **Experience:** Experienced - **Salary:** £46,811.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, Apple Mac Systems, Bash Shell, Software as a Service, Linux, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Python (Programming Language), Security Assertion Markup Language (SAML), User Provisioning Software, Scripting, Script Language, Information Technology, Slack, Casper Suite, Gsuite, Claude, Interactive Whiteboards, Zendesk, GPT - **Published:** November 6, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5954025069 ## About the Role We care more about curiosity and drive than years on a CV. You might have a year or two of experience in a startup or scale-up where you've been exposed to a bit of everything, or a few more years in a larger organisation where you've actively gone beyond your core remit. Either way, you genuinely enjoy IT and keep learning, and you don't believe in "not my job". * Hands-on experience in an IT support or service desk role, ideally covering more than first-line support * Experience administering Google Workspace or a similar platform (e.g. Microsoft 365) and common SaaS tools * Confidence supporting macOS and Windows users and devices * Familiarity with a ticketing system (Zendesk or similar) * A practical problem-solving approach: you can work out how to fix something you haven't seen before * A clear passion for IT and continuous learning, whether through certifications, side projects, a home lab or self-study * Strong communication skills and ability to break down complex technical circumstances in a comprehensible manner for less technical minded people. * Fluent in English (written and spoken) * Eligible to work in Finland, Poland or the UK, and able to work regularly from our Tampere, Warsaw or London office Nice to Have: * Experience with an MDM solution such as Jamf * Exposure to SSO and user provisioning (SAML, SCIM) * Scripting or automation skills (e.g. Bash, Python, Google Apps Script) * Experience managing Linux endpoints * Experience supporting AV and IT for events * Familiarity with AI tools such as Claude or ChatGPT, and an interest in exploring their potential for troubleshooting, automation, and improving IT workflows. ## Description As an IT Operations Manager, you'll be one of the go-to people keeping Scandit's colleagues productive across our offices worldwide. You'll work in a lean IT team alongside one other IT engineer, reporting to our Head of IT & Security. Because the team is small, you'll handle the full range of IT work, from first-line requests through to third-line problem solving. Your primary focus will be delivering responsive, effective service desk support and helping colleagues get back to work quickly. Beyond day-to-day support, you'll contribute to IT operations for company events, tidy up and improve systems, and take ownership of short-term projects. This isn't a people-management role. It's a hands-on, varied role for a proactive IT generalist/engineer/expert who enjoys solving problems at their root, improving systems, and finding ways to prevent recurring issues rather than simply fixing them. What You Will Do * Providing first-, second- and third-line support through our service desk (Zendesk), from password resets to troubleshooting complex, cross-system issues * Administering Google Workspace, our core identity and productivity platform, and others like Slack, Zoom, Miro etc. * Managing our SaaS estate: setting up SSO integrations with Google and handling user provisioning and deprovisioning for tools without SSO * Managing end-user devices: Macs via Jamf, Windows via Google endpoint management, and helping bring our Linux devices under management * Spotting recurring IT issues, investigating their root causes, and implementing lasting solutions that improve the employee experience. * Supporting employee onboarding and offboarding, including laptop provisioning, account setup, access management, and device recovery. * Providing hands-on IT and AV support for company events, including the annual company kickoff, with potential travel to Zurich and other office locations. * Reviewing and updating existing IT configurations, improving documentation, and ensuring systems are well maintained and follow best practices. * Leading and contributing to IT projects, such as evaluating and rolling out a new device management solution.