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# 1st Line IT Support Engineer

- **Company:** SER Limited
- **Location:** Rudgwick, United Kingdom
- **Salary:** £27,000 - £30,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Software, Windows Servers, Networking Basics, Virtualization Technology, Wireless Access Point, Network Routers, Software Troubleshooting, User Accounts
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955669981

## About the Role

* Previous experience in an IT Support, Service Desk, or 1st Line Support position.
 * Good understanding of Windows operating systems and Microsoft technologies.
 * Basic knowledge of Active Directory and Group Policy.
 * Understanding of networking fundamentals, including DNS and DHCP.
 * Experience troubleshooting hardware, software, and workstation issues.
 * Interest in developing knowledge of Windows Server, virtualisation, and networking.
 * Strong communication and customer service skills.
 * Microsoft or networking certifications are advantageous but not essential.

## Description

* Provide 1st Line technical support to clients, responding to hardware and software queries by telephone, email, and in person.
 * Diagnose and troubleshoot technical issues, identify solutions, and escalate more complex problems when necessary.
 * Support end users with day-to-day IT issues across a variety of client environments.
 * Assist with Active Directory administration, user accounts, and permissions.
 * Troubleshoot workstation, software, and hardware issues.
 * Support networking environments, including routers, switches, and wireless access points.
 * Update the ticketing system accurately, recording incidents and actions.
 * Work with the IT Manager and wider technical team to resolve recurring issues.
 * Continuously develop technical knowledge across different IT technologies.
 * Deliver excellent customer service.

Technologies:

 * Active Directory
 * Hardware
 * Support
 * Windows