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# Software Engineering Technical Leader, Hybrid, (Seattle OR San Jose OR San Francisco), United States

- **Company:** Cisco Systems, Inc.
- **Location:** San Jose, CA, United States
- **Experience:** Expert
- **Salary:** $192,400.0 - $275,800.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, JIRA, Software Bug Management, Cloud Computing, Collaborative Software, Computer Engineering, Github, Software Engineering, Tableau (Software), Cisco WebEx, Grafana, Information Technology, Amplitude Analytics, Splunk, Software Version Control, Cisco
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/2D16B6344C384BF6862B837EFAAC5B42/job/

## About the Role

* A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field and 12+ years of related experience in technical program management, software development or product operation roles, or a Master's Degree with 8+ years of related experience, or a PhD with 5+ years of related experience.
 * Experience working with large customers and addressing their needs and concerns.
 * Experience in driving teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
 * Experience in software development methodologies and processes.
 * Experience with source code management, requirements tracking and defect management tools such as Github and JIRA.
 * Experience with metrics, analytics, reporting and visualization tools such as Grafana, Splunk, Tableau, Amplitude; as well as presenting information in effective formats, tailored to audience., * Experience leading large-scale software programs within enterprise unified communications, Cloud Calling, Cloud Meetings, Contact Center (CCaaS), or CPaaS domains.
 * Proven ability to inspire, mentor, and elevate distributed teams of technical program managers while cultivating psychological safety, accountability, and cross-team unity.
 * Experience integrating modern AI technologies, automated workflows, or predictive risk analytics into program management and release operations.
 * Experience with stakeholder alignment process, and executive presence, with the ability to synthesize architectural dependencies into clear, actionable business insights.

## Description

We are seeking a very technical person to lead program operations for the Cisco Collaboration Software product portfolio. This includes the Webex App, Meetings, Calling, Contact Center, and CPaaS products for on-premise, hosted and cloud deployed solutions.

This person will report to the Senior Vice President of Engineering, and will drive the coordination of priorities, and the alignment of processes and execution across dozens of large projects. They will be a member of the senior leadership team and will be involved with strategic planning and team communication. Specific responsibilities include:

 * Establish and drive the processes to align product teams in their priorities, execution, dependencies, and reporting.
 * Lead the cross-product planning and coordination efforts in product development.
 * Define and track key program-level metrics to monitor product quality and program execution
 * Prepare monthly Business Execution Review for all Collaboration software products, summarizing feature development status, major customer escalations, and customer commits.
 * Lead cross-function program planning and execution meetings.
 * Lead high visibility initiatives, including platform resiliency, global deployment strategy, and incident command.