> Markdown version of [/jobs/ext/4596583-it-field-service-support](https://www.wearedevelopers.com/jobs/ext/4596583-it-field-service-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Service Support - **Company:** Pyramid Inc. - **Location:** Malden, MA, United States - **Salary:** $43,680.0 - $49,920.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Software Applications, Microsoft Azure, Desktop Computing, HP Thin Clients, Issue Tracking Systems, Key Management, Microsoft Office, Software Engineering, Tablet Computers, Microsoft InTune, Information Technology, Laptops, Servicenow - **Published:** November 6, 2026 - **Apply:** https://www.adzuna.com/details/5899633733 ## About the Role * Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc. * Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications * Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts * Effective communication in English and/or local language * Basic known workings of LAN technologies and hardware * Ability to support technically video conferencing equipment ## Description * Ability to travel to remote locations * Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed. * Will be available on call support during weekends/ holidays as per request. * You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. * Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. * Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. * Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. * Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. * Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. * Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity. * Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates * To provide infrastructure administration functions * Providing on-site cover as part of a shift arrangement * Support inline with contracted business working hours * Provide site support in remote offices when required * Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities * Taking ownership of issues through to resolution on all appropriate requests * Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information * Ensuring regular customer interaction to adhere with update SLA's and high levels of customer service * Providing daily ticket updates to ensure users are fully updated on updates * Move equipment associated with service requests, inline with health and safety guidelines * Performing asset inventory activities as needed * End user training and guidance on the use of hardware and software * Recommends and / or performs upgrades to end user devices * This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork * Performs other duties as assigned