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# Network Support Analyst

- **Company:** CAI, Inc.
- **Location:** Richmond, VA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Documentation, Data Integrity, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Identity and Access Management, Information Technology Operations, Network Troubleshooting, Linux Servers, Network Protocols, Performance Tuning, Server Administration, Service Pack, TCP/IP, Virtualization Technology, Software Troubleshooting, Information Technology, Network Support, Server Operating Systems & Platforms, User Accounts, Vmware
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/822332C8C1FB452B8C136B32EF4C7AC6/job/

## About the Role

* At least 5 years of relevant experience in server administration
 * Strong knowledge of server hardware, operating systems, and server infrastructure
 * Hands-on experience managing Windows and/or Linux servers
 * Experience with virtualization technologies such as VMware or Hyper-V
 * Familiarity with network protocols and services, including DNS, DHCP, and TCP/IP
 * Knowledge of server patching, system monitoring, backup, and recovery processes
 * Strong troubleshooting and problem-solving skills with attention to detail
 * Excellent communication skills and the ability to work effectively in a remote team environment

Preferred:

 * Experience managing server environments across multiple platforms
 * Familiarity with IT infrastructure security and access management best practices
 * Experience supporting distributed or remote IT operations

Physical Demands

 * Ability to safely and successfully perform the essential job functions
 * Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
 * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

## Description

We are seeking an experienced Network Support Analyst to maintain, configure, and ensure the reliable operation of the organization's server infrastructure. The successful candidate will be responsible for monitoring system performance, applying security patches, managing backups, administering user access, and resolving technical issues to maintain a stable and secure IT environment, We are looking for a Network Support Analyst to Perform routine server maintenance and troubleshoot system issues to minimize downtime.This position is full-time and remote .

What You'll Do

 * Monitor server health, availability, and performance to ensure reliable system operations
 * Apply operating system patches, security updates, and software upgrades to maintain system security and efficiency
 * Implement, monitor, and maintain backup and recovery procedures to ensure data integrity and availability
 * Manage user accounts, permissions, access controls, and authentication mechanisms
 * Provide technical support to IT staff and employees by investigating and resolving server-related issues
 * Monitor system resources and identify opportunities to improve server performance and reliability
 * Maintain server configurations, system documentation, and operational procedures