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# Customer Experience Senior Manager, Strategy, Growth, and Transformation

- **Company:** Deloitte T.T.L.
- **Location:** Williamsville, NY, United States
- **Experience:** Expert
- **Salary:** $171,600.0 - $338,300.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), System Configuration, Customer Data Management, Data Warehousing, Human Resources Information System (HRIS), Python (Programming Language), Salesforce.Com, SAP (Applications), Single Sign-On, Systems Integration, User-Centered Design, Web Services, Qualtrics, Slack
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/46BC0DE216E94B1E937E246379039DC8/job/

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to mentor and provide clear guidance to others, Required:
 * Bachelor's degree
 * 8+ years of experience leading customer experience, customer strategy, experience management, or digital transformation engagements
 * 4+ years of experience leading Qualtrics implementation programs across customer, employee, or product experience use cases
 * 4+ years of experience configuring and deploying Qualtrics Experience Management (XM) Platform solutions, including surveys, workflows, embedded data, dashboards, and reporting
 * 4+ years of experience leading client delivery teams for experience management implementations and presenting solution recommendations to executive stakeholders
 * 2+ years of experience supporting federal, state, or local government agencies or public higher education institutions
 * 2+ years of experience configuring solutions in environments subject to Federal Risk and Authorization Management Program (FedRAMP) requirements
 * Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
 * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

 * Qualtrics certification
 * 1+ years of experience designing Qualtrics solution architectures, including governance, data models, integrations, and reporting
 * 1+ years of experience using JavaScript or Python to create survey logic, automate platform workflows, or deploy website feedback code
 * 1+ years of experience integrating Qualtrics with Salesforce, SAP, Slack, customer relationship management (CRM), human resources information systems (HRIS), or data warehouse platforms using application programming interfaces (APIs), web services, or single sign-on (SSO)

## Description

As a Senior Manager, Strategy, Growth, and Transformation on the Customer Strategy & Design team, you will be responsible for...

 * Lead the development of customer experience and experience management strategies that align business priorities, operating models, data, and technology.
 * Advise executive stakeholders on Qualtrics solution architecture, including survey programs, workflows, data models, reporting, and governance.
 * Direct end-to-end design, configuration, quality assurance, and deployment of Qualtrics solutions across customer, employee, and product experience programs.
 * Oversee integrations between Qualtrics and customer relationship management (CRM), human resources information systems (HRIS), data warehouse, and other enterprise platforms using application programming interfaces (APIs), web services, and single sign-on (SSO).
 * Lead multidisciplinary delivery teams, manage executive client relationships and delivery risks, and drive experience management proposals and practice development.