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# Solution Technician

- **Company:** Business Imaging Systems, Inc.
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Backup Devices, C Sharp (Programming Language), Cyber Security, Databases, Software Debugging, Internet Information Services (IIS), Microsoft Visual Studio, Microsoft Office, Windows Servers, Oracle (Applications), SQL Databases, Web Applications, System Availability, Software Troubleshooting, Toad (Software), Sql Database Administration
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4c8cf87ada3d0316

## About the Role

* Bachelor's degree or associate degree preferred
 * A High School Diploma or GED required
 * Minimum 3 years' experience in Computer support required
 * Application support and deployment experience preferred
 * Ability to understand and write script code required

Technology Experience Preferred

 * Database systems (SQL, Oracle)
 * Database management software (SQL Management Studio, TOAD)
 * Visual Studio for Microsoft.Net development (VB, C#)
 * Microsoft Office
 * Windows server and desktop operating systems
 * Microsoft Active Directory
 * Microsoft Internet Information Services

Physical Requirements:

 * Sitting for long periods of time
 * Lifting up to 35 pounds
 * Repetitive motion involving hands and fingers

## Description

Deploy

 * Implement, test, and upgrade solutions in multiple client environments (i.e. Production, QA, Test) with a focus on risk mitigation
 * Install and configure solution components per installation and design specifications
 * Debugging and testing solution components and process flows
 * Effectively troubleshoot software issues, and perform research for resolution
 * Apply analytical and problem-solving skills to verify product through testing
 * Adhere to solution best-practices

Train

 * Document solution components, user methods, and procedures for training and/or training resources
 * Produce training materials for administrators, end users, and other department personnel in the proper use of solution

Support

 * Creation of documentation regarding solution configuration and user instructions in order to effectively support the solution
 * Effectively conduct diagnostics to troubleshoot software issues, and perform research for resolution
 * Provide technical assistance and client support for routine and failure situations

Collaborate

 * Assist with Analysis and Design
 * Assist with current state analysis of client systems and organizational software needs
 * Assist in providing design suggestions and best practices for the solution across business processes, archive, business continuity, backup, recovery, and high availability
 * Assist in compiling analysis results into documented solution designs and project plans
 * Communicate project progress, issues, and concerns with solutions team members
 * Communicate, both written and verbally, with clients, stakeholders, and coworkers
 * Work with clients and technical resources throughout user acceptance testing (UAT)

Additional Functions:

 * Planning and preparing for new projects
 * Assist in-house support needs regarding hardware, software, and network applications
 * Analyze ongoing performance and limitations to increase usability and achieve end goals
 * Exceptional communication, written and verbally, with clients, stakeholders, and coworkers
 * Demonstrate punctuality, maintain attendance reliability and dependability
 * Responsible for promoting, maintaining, and enforcing information security
 * Actively promote a fast-paced, energetic environment that delivers a consistent brand experience for clients and employees
 * Other duties as assigned by management