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# IT Support Technician

- **Company:** Briggs Marine
- **Location:** Burntisland, UK (Remote available)
- **Salary:** £26,500 - £30,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Issue Tracking Systems, Information Technology Operations, Computer Equipment, User Accounts
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955682012

## About the Role

* Strong customer service and communication skills
 * A proactive and methodical approach to problem solving
 * Good knowledge of desktop hardware, operating systems and common business applications
 * Previous IT Service Desk or First Line Support experience is desirable but not essential
 * Exposure to Microsoft 365 and Active Directory would be advantageous, Relevant qualifications such as an HNC, HND, or Microsoft Fundamentals certification are advantageous but not essential. We value enthusiasm, a willingness to learn, and a passion for technology just as much as experience., You must be able to provide relevant documentation confirming that you have the right to work in the UK.

## Description

As the first point of contact for IT support across the business, you'll play a key role in helping colleagues resolve technical issues, supporting day-to-day IT operations, and contributing to a positive user experience., * Providing first-line IT support via phone, ticketing systems and in person

 * Troubleshooting hardware, software and connectivity issues
 * Supporting Windows and Mac devices, Microsoft 365, mobile phones and printers
 * Managing user accounts, hardware setup and access permissions
 * Supporting employee onboarding and offboarding processes
 * Working closely with second-line support and external providers when required, This is primarily an office-based role, offering the opportunity to work closely with colleagues and provide hands-on support across the business. Following a successful onboarding period, the role includes one day per week working from home.