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# Implementation Specialist

- **Company:** Acs Ltd
- **Location:** Great Houghton, UK
- **Salary:** £40,383
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Software as a Service, Product Software Implementation Methods
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5955670121

## About the Role

* Previous experience in SaaS, software implementation, customer onboarding, or a similar technology-focused role
 * Excellent written and verbal communication skills
 * Strong organisational skills and attention to detail
 * Confidence communicating with customers and leading meetings or training sessions
 * Good problem-solving skills and the ability to manage multiple priorities
 * Comfortable using technology and quick to learn new systems and software
 * A proactive, customer-focused approach, with the ability to work independently and as part of a team
 * Desirable: Experience managing software migrations or platform transitions
 * Desirable: Familiarity with CRM or customer support systems
 * Desirable: Experience working with customers across different industries
 * Desirable: Knowledge of compliance-driven or operational software environments

## Description

* Manage customer implementations from initial onboarding through to successful launch
 * Work with customers to understand their business needs, requirements, and workflows
 * Help customers configure and navigate software platforms to suit their needs
 * Support customers through software migrations and platform transitions
 * Deliver customer training, guidance, and ongoing adoption support
 * Lead customer meetings, provide updates, and keep implementation plans on track
 * Troubleshoot issues and work with internal teams to find effective solutions
 * Build strong customer relationships and provide a smooth onboarding experience
 * Maintain accurate customer records, implementation plans, and documentation
 * Identify opportunities to improve processes and enhance the customer experience

Technologies:

 * CRM
 * Support, We are recruiting Implementation Specialists on behalf of our client, a leading provider of workplace technology and visitor management software based in Northampton. The role is hybrid, pays £17.43-£18.46 per hour depending on shift, and is temporary with the potential to become permanent, with a November start. Available Monday-Friday shifts are 5:00pm-1:00am or 1:00am-9:00am. Youll join a growing, collaborative team that values customer service, accountability, continuous improvement, and professional development. This opportunity offers scope to develop your technical knowledge, build customer relationships, and contribute to successful software implementations.