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# Helpdesk Operator/Scheduler

- **Company:** BAM UK & Ireland
- **Location:** Castle Donington, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office
- **Published:** November 6, 2026
- **Apply:** https://www.cv-library.co.uk/job/225809425/Helpdesk-Operator-Scheduler

## About the Role

* A positive and flexible approach to work.
 * Must be IT literate and proficient in the use of Microsoft Office and familiar with CAFM.
 * Prior knowledge of Concept Evolution would be advantageous but not essential.
 * The ability to work as part of a team.
 * Able to work on own initiative.
 * Experience within a customer service based environment.

## Description

BAM UK & Ireland are recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team and based out of our offices based at East Midlands Airport in Castle Donington. Working 40 per week 8.00am - 4.30pm Monday - Friday.

Making Possible

 * Updating our CAFM & client operating system, ensuring all specific work orders are actioned.
 * Attaching all relevant documentation to specific work tasks.
 * Pro-actively managing client maintenance services in advance with our nominated contractors.
 * Arranging contractor service visits, co-ordinating with our clients.
 * Producing client site log books and all other associated activity.
 * Supporting other members on the help desk team as and when required.