> Markdown version of [/jobs/ext/4597390-software-support-engineer](https://www.wearedevelopers.com/jobs/ext/4597390-software-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Engineer

- **Company:** GemaPark - https://gemapark.co.uk
- **Location:** Northwood, United Kingdom
- **Salary:** £25,000 - £28,000
- **Contract:** Permanent contract
- **Skills:** HTML, System Configuration, Software Engineering, Data Logging
- **Published:** November 6, 2026
- **Apply:** https://www.cv-library.co.uk/job/225809135/Software-Support-Engineer

## About the Role

* A quick learner who is confident with computer packages
 * A high level of numeracy is required for this role
 * Excellent communication skills and a friendly telephone manner
 * Strong organisation, with the ability to prioritise your workload and stay calm under pressure
 * Speed combined with attention to detail and high accuracy
 * A technical mindset (HTML experience is a bonus)

## Description

Reporting to the Support and Onboarding Manager, you will be part of the team that helps GemaPark customers get the most from our system.

Full training on the product and our processes will be provided.

What you'll be doing

 * Acting as a first point of contact for customers by phone and through our service desk
 * Resolving support issues such as document changes, configuration updates, general queries and knowledge support
 * Configuring new customers and holiday tariffs in the GemaPark system
 * Testing new software developments, and replicating and logging reported errors
 * Maintaining training materials and product documentation
 * Delivering online customer training once you are fully trained