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# Implementation Manager

- **Company:** Holded
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Business Software, Software as a Service, Data Migration, Microsoft Dynamics NAV, Sage Accounting, Software Configuration Management, Zapier, Odoo, Microsoft Business Central, Integration Frameworks, Hubspot, Api Design, Zendesk
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.es/details/5954151962

## About the Role

#### Join the team. Make an impact. At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same., * 2-5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs.

 * Hands-on experience with at least one of: Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage, or similar ERP/business management software.
 * Strong understanding of core SMB business processes: accounting, invoicing, inventory, payroll basics, or CRM.
 * Native Spanish speaker but fluent in English.
 * Proven ability to manage multiple projects simultaneously without dropping the ball.

Nice to have

 * Experience with data migration (CSV, Excel, API-based imports).
 * Familiarity with integration tools (Zapier, Make, native API connections).
 * Background in consulting, finance, or accounting.
 * Exposure to ticketing or CS platforms (Intercom, Zendesk, HubSpot).

## Description

We're looking for an Implementation Manager who thrives at the intersection of technology and customer relationships. You'll own the end-to-end onboarding experience for our SMB clients, making sure they go live fast, extract real value from day one, and stay with us long-term. You'll be the expert voice that translates business processes into software configuration - whether that's migrating data, training users, or redesigning a workflow in Holded to match how a company actually operates. What you'll do

 * Lead end-to-end onboarding projects for new clients: scoping, configuration, data migration, training, and go-live.
 * Understand each client's current processes (accounting, invoicing, inventory, HR, CRM) and map them to Holded's feature set.
 * Act as the primary technical contact during implementation, coordinating with the product and support teams when needed.
 * Identify risks and blockers early, managing project timelines across multiple simultaneous accounts.
 * Conduct remote training sessions and produce documentation (guides, videos, help articles) adapted to each client profile.
 * Collect structured feedback from clients post-implementation and surface product gaps to the Product team.
 * Contribute to scaling our onboarding methodology: templates, playbooks, and automation of repetitive tasks.