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# Technical Service Specialist

- **Company:** Carel Culture Code
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Salesforce.Com
- **Published:** November 6, 2026
- **Apply:** https://www.adzuna.es/details/5954162553

## About the Role

* Technical education: Higher Technical Degree (Ciclo Formativo de Grado Superior - CFGS) or bachelor's degree in industrial Automation and Robotics, Electronic Maintenance, Electrotechnical and Automated Systems, Thermal and Fluid Installation Maintenance, Industrial Mechatronics, or a related field.
 * Previous experience in technical support or customer assistance in the HVAC or Refrigeration sector.
 * Knowledge of electronic devices, PLCs, IoT systems, and monitoring platforms.
 * Ability to diagnose and solve technical issues in a structured and efficient manner.
 * Familiarity with AI-enabled support platforms, including creating effective prompts for conversational or technical-assistance tools.
 * Excellent communication skills and customer relations.
 * Ability to work both independently and in a team.
 * Availability for occasional travel within Spain and Portugal.
 * Native Spanish; good English level., * Experience in a leading HVAC and Refrigeration company with global presence and opportunities for international exposure.

## Description

Pre-sales Support:

 * Collaborate with the sales team by providing technical assistance and guidance in selecting the right solutions for customer needs.
 * Conduct basic technical training for customers and partners on CAREL solutions.
 * Assist in configuring systems and solutions for HVAC and refrigeration applications.

Post-sales Support:

 * Diagnose and resolve technical issues related to electronic devices, PLCs, IoT systems, and monitoring platforms.
 * Provide both remote and on-site technical assistance to customers to ensure the proper functioning of installed solutions.
 * Manage and document technical incidents and propose solutions to improve customer experience.
 * Interact with CAREL Group's central service department for second-level case management.
 * Manage and follow up on open cases using the Salesforce platform.

Training and Documentation:

 * Create and update technical materials and support guides for customers and internal teams.
 * Train customers in the use and maintenance of CAREL solutions.