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# Personal Computing Support Technician - Our Lady of the Lake University

- **Company:** Our Lady of the Lake University
- **Location:** San Antonio, TX, United States
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Guidewire PolicyCenter
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/personal-computing-support-technician-our-lady-of-the-lake-university-san-antonio-tx--fc9878b8-a26a-435a-a268-050800222f2e

## About the Role

Desktop Administration, Systems Administration/Management, Desktop Administration, Desktop PC, Mobile Devices, Laptop PC, Customer Service Management, Help Desk, Systems Administration/Management, Performance Metrics

## Description

Assists with end user support regarding desktop/laptop/mobile device hardware and software. Reports to and assists the Personal Computing Support Manager.

Performance Metrics:

Hardware and Software Issue Resolution (40%)

Maintain a first-time resolution rate of 85% or higher for desktop/laptop/printer/mobile device issues.

Complete all service requests within an average of 48 to 72 hours.