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# Cyber IT Specialist, 2nd Shift

- **Company:** Peraton Inc
- **Location:** Beltsville, MD, United States
- **Salary:** $66,000.0 - $106,000.0
- **Contract:** Contract
- **Skills:** Cyber Security, Disaster Recovery, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Open Source Technology, Computer Network Operations, Cyber Threat Analysis, Information Technology, SolarWinds (Software), Data Analytics, Splunk, Servicenow
- **Published:** November 6, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9294111/cyber-it-specialist-2nd-shift

## About the Role

* Bachelor's degree and 2 years of relevant experience; an additional 4 years of experience may be substituted in lieu of the bachelor's degree.
 * Demonstrated minimum of 1+ year of experience in IT operations, network operations, or a cybersecurity support role.
 * Must possess and maintain, or obtain prior to start date, one of the following certifications:
 + CASP+ CE
 + CCNA Security
 + CISSP (or Associate of CISSP)
 + CND
 + CSSLP
 + CySA+
 + GICSP
 + GSEC
 + Security+ CE
 + SSCP
 * Experience using ServiceNow or similar IT Service Management (ITSM) platforms for incident and request management.
 * Familiarity with enterprise monitoring tools such as Splunk, SolarWinds, or similar platforms.
 * Understanding of incident response processes, including severity classification and escalation procedures.
 * Strong analytical, problem-solving, and troubleshooting skills with the ability to perform effectively in a fast-paced operational environment.
 * Excellent written and verbal communication skills, with the ability to provide clear, accurate, and timely updates.
 * U.S. Citizenship required.
 * Ability to obtain an Interim Secret security clearance prior to start date.
 + Ability to obtain and maintain a final Top Secret security clearance.

## Description

Encompasses technical, engineering, data analytics, cyber security, management, operational, logistical, and administrative support for Bureau of Diplomatic Security, Cyber and Technology Security Directorate in three key offices/functional areas: Cyber Monitoring and Operations, Cyber Threat and Investigations, and Technology Innovation and Engineering State., * Be responsible for monitoring enterprise operations, managing incidents, coordinating outage response, and ensuring continuity across mission-critical IT systems., * Ensure effective shift turnover and continuity through detailed pass-down communications.

 * Complete Task List Reports documenting shift activities, incidents, and operational events.
 * Monitor personnel activity, alerts, and DSCTS-Operations mailboxes.
 * Monitor Splunk dashboards, SolarWinds, and other enterprise tools; notify Shift Lead of identified issues.
 * Maintain monitoring tool performance, availability, and security.
 * Create, update, audit, and close ServiceNow incidents, service requests, and service tasks.
 * Perform initial triage, troubleshooting, and resolution of incidents and service requests.
 * Document troubleshooting actions, resolutions, and restoration details in ServiceNow.
 * Validate issue resolution with end users and ensure proper ticket closure.
 * Escalate complex or unresolved issues to System Administration, NSS, vendors, or other support teams.
 * Initiate and coordinate Major Incident Response Plan (MIRP) activities, including bridge calls, stakeholder notifications, and incident tracking.
 * Collaborate with cross-functional teams to resolve outages and minimize operational disruption.
 * Utilize escalation paths, call lists, and contact rosters for rapid response.
 * Investigate outages, incidents, and service requests using enterprise tools, vendor resources, and open-source research.
 * Conduct trend analysis and support proactive problem management.
 * Participate in root cause analysis and process improvement initiatives.
 * Create and maintain knowledge articles to support operational excellence and knowledge transfer.
 * Support disaster recovery and business continuity efforts during major system failures.
 * Perform quality assurance reviews on tickets, reports, and deliverables.
 * Support asset management activities, including receiving, inventorying, and tracking hardware at BIMC (SA-26).
 * Coordinate hardware shipments (RAM, PSUs, HDDs, etc.) to CONUS and OCONUS locations, ensuring accurate documentation and accountability.

Join Peraton and help support critical cyber and IT operations in a fast-paced, mission-focused environment.