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# *Site Support Engineer - Senior (Latham)

- **Company:** GovCIO
- **Location:** Latham, NY, United States
- **Experience:** Expert
- **Salary:** $72,000
- **Contract:** Permanent contract
- **Skills:** Biometrics, Software Code Optimization, Information Technology, Deployment Automation
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/C6DE72432E00465C93FE3CD153638CB3/job/

## About the Role

High School with 6 years (or commensurate experience), * 6 years experience in IT support

 * Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
 * Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
 * Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
 * Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
 * Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
 * Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance, * A valid photo ID must be presented during each interview

 * During the Hiring Process
 * Enhanced Biometrics ID verification screening
 * Background check, to include:
 * Criminal history (past 7 years)
 * Verification of your highest level of education
 * Verification of your employment history (past 7 years), based on information provided in your application

## Description

* Leads IT support at the site level, handling escalated tickets and critical system issues
 * Mentors junior engineers and implements IT best practices
 * Ensures operational uptime and reliable IT services