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# CRM Business Analyst

- **Company:** IDR, Inc.
- **Location:** Nashville, TN, United States (Remote available)
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Text Processing, Knowledge Management, Presentation Programs, Microsoft SharePoint
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/crm-business-analyst-nashville-tn--469f9794-4911-4527-921f-65a805f2453b

## About the Role

Business Analysis, Customer Relationship Management (CRM), Communication Skills, Customer Relationship Management (CRM), Business Analysis, Professional Services, Establish Priorities, Operational Support, Calendar Management, Plan Meetings, * Strong written and verbal communication skills with the ability to work effectively in a team environment

 * Excellent attention to detail and organizational skills, including the ability to manage multiple tasks and deadlines
 * Proficiency with common business tools (word processing, spreadsheets, presentation tools) and comfort learning new applications
 * Demonstrated problem-solving skills and the ability to exercise sound judgment in a process-driven environment
 * Ability to work during standard Eastern Time business hours (8 AM - 5 PM ET) with flexibility as needed

## Description

IDR is seeking a CRM Business Analyst to join one of our top clients for a remote opportunity. In this role, you'll support day-to-day CRM operations, triage and reporting, and help keep work flowing across teams through clear communication and strong organization. This is a great opportunity to contribute within a fast-paced professional services environment where accuracy, responsiveness, and process discipline are valued., * Support daily CRM triage activities by tracking, prioritizing, and routing requests to the appropriate team members

 * Produce and maintain recurring CRM reports to support operational visibility and decision-making
 * Assist with ticket/email triage and follow-ups to ensure items are addressed and documented appropriately
 * Help coordinate schedules, meetings, and project activities, including invitations and status updates
 * Maintain knowledge management resources (e.g., SharePoint or other approved repositories) and ensure information stays organized and current