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# Desktop / mobile Support

- **Company:** Astreya Partners
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $44,232 - $69,840
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, System Center Configuration Manager, Networking Basics, Network Administration, Guidewire PolicyCenter
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-mobile-support-charlotte-nc--974919c9-7a12-4fc6-a29c-7fb2489b5236

## About the Role

Desktop PC, Desktop PC, Audiovisual, Network Administration/Management, Desktop Administration, Laptop PC, Microsoft Windows Operating System, System Center Configuration Manager (SCCM), IT Service Management (ITSM), Mobile Devices

## Description

We are seeking a Desktop Support with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly, * Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.

 * Monitor ticket queues and assign tickets through ITSM tools;
 * Perform incident management, RCA for major incidents, and drive issue prevention.
 * Create and maintain SOPs, runbooks, and knowledge articles.
 * Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
 * Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.