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# IT Support Specialist | Full Time

- **Company:** Reunion Resort & Club, Inc.
- **Location:** Kissimmee, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Desktop Computing, Microcomputer, Microsoft Software, Network Architecture, Network Administration, Software Deployment, Software Systems, Tablet Computers, Information Technology, Hardware Asset Management, Industrial Software
- **Published:** November 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3f19ff07c9c076e5

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
 * IT experience of at least 3 years is required. Hospitality experience is a plus.
 * Advanced proficiency in Microsoft software programs.
 * Must have strong verbal and written communication skills
 * Must be able to sit, stand, and walk for long periods of time. Must be able to complete repetitive motions during shift such as bending, stooping, squatting, climbing, etc.
 * Ability to travel to various locations to provide hands-on support and ensure the smooth operation of our IT infrastructure.
 * Experience with network infrastructure setup, troubleshooting, and security.
 * Advanced background in general Microcomputer hardware, software and networking, installation, troubleshooting, and repair.
 * Familiarity with POS systems, property management systems, and industry-specific software is highly desirable.
 * Comfortable to perform the essential functions of the role in various types of Florida weather conditions including: sunshine, heat, and rain.
 * Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs.
 * English language proficiency is required to perform the essential functions of this position.
 * Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.

## Description

* Solid understanding of IT systems, networking, and software applications, along with exceptional problem-solving and communication skills
 * Provide technical support and troubleshooting for hardware, software, and network-related issues at lodging, retail, and food & beverage locations.
 * Respond to service requests promptly, both in person and remotely, to minimize downtime and disruptions.
 * Perform onsite installation, configuration, and maintenance of IT equipment, including computers, peripherals, POS systems, and network devices.
 * Collaborate with remote teams and individuals to troubleshoot and resolve technical issues effectively.
 * Assist with the setup, configuration, and maintenance of network infrastructure, including routers, switches, and wireless access points.
 * Troubleshoot network connectivity issues and ensure seamless communication between onsite and remote locations.
 * Work closely with network administrators to implement and enforce network security measures.
 * Provide support for business software applications, including Point of Sale (POS) systems, property management systems, and other industry-specific software.
 * Assist end-users with software installations, updates, and configurations.
 * Conduct training sessions and create user documentation to help employees understand and effectively utilize software applications.
 * Manage hardware inventory, including computers, tablets, printers, scanners, and other peripheral devices.
 * Coordinate repairs and warranty services for faulty or damaged hardware.
 * Assist with hardware procurement, ensuring compliance with organizational standards and budgetary guidelines
 * Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
 * Create and update technical documentation, user guides, and standard operating procedures.
 * Prepare regular reports on support activities, including key metrics and trends.
 * Stay updated on emerging technologies and industry trends relevant to lodging, retail, and food & beverage sectors.
 * Evaluate new hardware and software solutions, providing recommendations to improve operational efficiency and user experience.
 * Collaborate with IT teams to plan and implement technology upgrades and projects.
 * Attend all required meetings and trainings.
 * Perform other duties as assigned by leadership to meet business needs.
 * Adhere to all company policies, safety procedures, and brand service standards.

 * Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays. Will be required to participate in a 24/7 on-call rotation.