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# Information Technology Operations Engineer

- **Company:** IT Resource, Inc.
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Bash Shell, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Information Technology Operations, Virtual Private Networks (VPN), Network Monitoring, Windows PowerShell, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Access Point, Wi-Fi Technology, Network Routers, Google Cloud, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Zendesk, Servicenow, Vmware
- **Published:** November 6, 2026
- **Apply:** https://www.juju.com/job/2_173707540

## About the Role

* 5+ years of experience in an MSP or similar IT support environment, with the ability to independently troubleshoot complex technical issues.
 * Strong experience with Windows and macOS, Microsoft 365, Active Directory, VMware or Hyper-V, and common hardware and software support.
 * Hands-on networking expertise, including TCP/IP, DNS, DHCP, VPNs, VLANs, Wi-Fi, routers, switches, and firewalls.
 * Experience with remote monitoring and ticketing platforms such as NinjaOne, Autotask PSA, ServiceNow, Zendesk, or comparable tools.
 * Ability to provide professional customer service, manage multiple priorities, participate in on-call support, and travel to customer locations as needed.

Preferred Qualifications

Experience with Azure, AWS, or Google Cloud is a plus, along with PowerShell or Bash scripting and automation. Familiarity with network monitoring and IT documentation platforms is also valuable. xrbllit Relevant certifications such as CompTIA A+, Network+, or Microsoft credentials are preferred.

## Description

* Provide advanced technical support and troubleshoot hardware, software, operating system, and connectivity issues.
 * Manage escalated incidents and service requests with a focus on restoring services and minimizing downtime.
 * Configure and maintain networks, including routers, switches, firewalls, wireless access points, DNS, DHCP, VPNs, and VLANs.
 * Support Microsoft 365, Active Directory, Windows and macOS environments, and virtualization platforms such as VMware and Hyper-V.
 * Implement security solutions, address vulnerabilities, and support backup and disaster recovery processes.
 * Maintain accurate documentation of systems, configurations, troubleshooting activities, and client environments.
 * Assist with infrastructure upgrades and other IT projects while communicating progress clearly to customers and internal teams.
 * Participate in on-call support for critical issues, including occasional evenings and weekends.