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# Mid-level PC/desktop support technician

- **Company:** Beacon Hill Staffing Group, LLC
- **Location:** Cuyahoga Heights, OH, United States
- **Experience:** Experienced
- **Salary:** $62,400 - $64,480
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Information Technology Operations, Retail Software, Microsoft SharePoint, Office365, Software Troubleshooting, Peripherals, Servicenow
- **Published:** November 6, 2026
- **Apply:** https://www.jofdav.com/jobs/60429567-mid-level-pc-desktop-support-technician

## About the Role

* 2+ years of IT support, desktop support, technical support, hospitality technology support, retail technology support, or other customer-facing technical support experience.
 * Experience supporting Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common end-user technologies.
 * Experience troubleshooting software and hardware issues
 * Familiarity with ticketing systems (ServiceNow preferred) and documenting incidents, requests, and resolutions and basic Active Directory tasks (password unlocks, group membership checks).
 * Comfortable supporting both walk-up users and scheduled support appointments.
 * Experience with imaging, deployments, hardware refreshes, and inventory management.
 * Strong customer service, communication, and problem-solving skills.

## Description

As a Client Support Technician, you will serve as a highly visible member of our Task Bar team, providing in-person technical support and concierge-level service to employees and contractors. This role operates within a walk-up "Genius Bar"-style environment, delivering a high-touch customer experience while resolving technology issues, assisting with device support, and helping users get the most from workplace technology. We need a good tech/AV person that has setup MS Teams meeting/conference room equipment., * Delivering front-line, in-person support for Windows devices, Microsoft 365 applications, mobile devices, peripherals, and common workplace technologies.

 * Providing white-glove customer service and maintaining a positive end-user experience during all interactions.
 * Performing incident triage, troubleshooting, issue resolution, and escalation through ServiceNow and established support processes.
 * Supporting device imaging, deployments, refresh initiatives, hardware distribution, inventory management, and related logistics activities.
 * Assisting with conference room and collaboration technology support when needed.
 * Creating accurate ticket documentation and maintaining knowledge base content.
 * Participating in cross-training initiatives to support broader IT operations, technology adoption, and workplace support functions.
 * Working closely with internal IT teams and external support groups to ensure timely issue resolution and a seamless customer experience.