> Markdown version of [/jobs/ext/4600826-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/4600826-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** HCL Technologies - **Location:** Troy, MI, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), XML Schema, Application Programming Interfaces (APIs), Agile Methodology, ASC X12 Standards, Application Integration Architecture, Application Performance Management, Microsoft Azure, Communications Protocols, Data Mapping, DevOps, Domain Name System (DNS), UN Electronic Data Interchange for Administration Commerce and Transport, Embedded SQL, Monitoring of Systems, IBM WebSphere MQ, JSON, Network Troubleshooting, Log Analysis, Simple Mail Transfer Protocols, Routing, Release Management, Service Pack, SQL Databases, Data Streaming, Systems Integration, Extensible Markup Language (XML), Extensible Stylesheet Language Transformations (XSLT), Enterprise Application Integration, SSL Certificate Management, File Transfer Protocol (FTP), Boomi, SOAPAPI, Firewalls (Computer Science), Event Driven Architecture, Terraform, Splunk, Api Management, Key Vault, IBM Sterling Suite - **Published:** November 6, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-troy-mi--d64f7d24-979b-47c8-b6b0-76c3dcfa3e89 ## About the Role Technical Support, Technical Support, System Integration (SI), IBM Product Family, Business-to-Business (B2B), Data Mapping, Production Support, Identify Issues, Production Control, Software Patches, 5+ yrs of relevant Expertise in IBM App Connect Enterprise (ACE), IBM Sterling B2B Integrator (SI), and Boomi Integration Platform . * Thorough understanding of integration architecture, message flows, data mapping, transformation logic, and enterprise integration patterns. * Strong experience in IBM ACE production support, monitoring, troubleshooting, and minor enhancements. * Experience in environment upgrades, patching, deployment activities, and production support. * Proficiency in basic Java, ESQL, SQL, XML, and XSLT and Knowledge of XML schema validation and XSLT-based transformations. * Familiarity with messaging and integration patterns such as: * Publish/Subscribe * Request/Response * Event-Driven Architecture * Message Routing and Transformation * REST/SOAP Web Services * Experience with SSL/TLS certificate management, keystore/truststore configuration, and security troubleshooting Key Responsibilities * Strong hands-on experience supporting Boomi AtomSphere in production environments. * Experience with Boomi Corporate iPaaS and Boomi OCADO iPaaS monitoring, support, and troubleshooting. * Good understanding of Boomi processes, connectors, APIs, Atom Management, deployments, scheduling, and process reporting. * Should have knowledge on Azure cloud fundamentals and should be able to support. * Experience in incident management, problem management, RCA, and production support within SLA-driven environments. * Ability to analyse logs, troubleshoot integration failures, and resolve API/data flow issues. * Working knowledge of Microsoft Azure services including AKS, Storage, Key Vault, and Azure Monitor. * Hands-on experience with Terraform (Infrastructure as Code), including module management, deployments, and environment support. * Experience using Azure DevOps for deployment and release support. * Knowledge of REST/SOAP APIs, JSON, XML, and integration support best practices. * Strong communication and stakeholder management skills. * Knowledge of ITIL processes (Incident, Problem, Change Management). Skill Requirements * Hands-on experience with IBM Sterling B2B Integrator (SI) administration, development, and support. * Strong knowledge of EDI standards including X12, EDIFACT, XML, CSV, Flat Files, and trading partner implementations. * Expertise in data mapping, transformation, validation, and transaction monitoring. * Experience in Trading Partner onboarding/offboarding, partner communication setup, and support. * AS2, SFTP, MQ, MFT, SMTP communication protocols. * SSL/TLS certificates, keystore/truststore management. * Network troubleshooting (firewalls, DNS, ports, connectivity issues). * Business process development and support. Support & Operations * Understanding of cloud and on-premises infrastructure support. * Experience in business process development, support, and maintenance. * Strong incident management, problem management, and root cause analysis skills. * Flexible to provide production support and implement minor code/configuration changes. * Ability to provide 24x7 On-Call Support for critical production issues and participate in bridge/conference calls as per SLA requirements. * Experience with release management, deployment support, environment health checks, and operational monitoring Other Requirements * Experience in Retail, Supply Chain, eCommerce or OCADO environments. * Exposure to Boomi API Management. * Experience with Log Analytics, Application Insights, Splunk, or similar monitoring tools. * Understanding of Agile and DevOps ways of working. * Boomi, IBM Ace Certification * Basic understanding of IBM MQ including queue managers, queues, channels, clustering, and troubleshooting. * Experience with map editor for sterling integration in developing maps.