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# IT Technician

- **Company:** Nebulon, Inc.
- **Location:** Aurora, CO, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Cloud Computing, Cloud Storage, Cyber Security, Information Systems, Data Recovery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Internet Communications, Virtual Private Networks (VPN), Network Troubleshooting, Remote Desktop Services, Anti-Phishing, Remote Service Software, Software Engineering, Systems Integration, TCP/IP, TeamViewer, Virtualization Technology, Computer Networking Systems, Peripherals, Computer Equipment, Information Technology, Patch Management, Gsuite, Servicenow, Vmware
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-technician-aurora-co--d59d5750-032c-46b2-abbe-554b407e4146

## About the Role

Information Technology & Information Systems, Civil Engineering, Information Technology & Information Systems, Identify Issues, Problem Solving Skills, Time Management, System Operations, Computer Security, Work From Home, Technical Support, Technical Skills

 * Proficiency in Windows and macOS operating systems.
 * Experience with troubleshooting networking systems (e.g., TCP/IP, DNS, DHCP).
 * Familiarity with Microsoft 365, Google Workspace, and cloud-based storage systems.
 * Knowledge of remote support tools such as TeamViewer, AnyDesk, or LogMeIn.
 * Understanding of virtualization technologies like VMware or Hyper-V.
 * Basic knowledge of Active Directory and Group Policies.

Experience

 * Minimum 2 years of professional experience in an IT support or technician role.
 * Experience working remotely and supporting distributed teams is a plus.

Education

 * An associate or bachelors degree in Information Technology, Computer Science, or a related field is preferred.
 * Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a strong plus.

Soft Skills

 * Strong problem-solving and critical-thinking abilities.
 * Excellent verbal and written communication skills.
 * Ability to multitask and prioritize tasks in a fast-paced environment.
 * Patience and empathy when working with non-technical team members.

Technical Requirements

 * Reliable high-speed internet connection.
 * A professional home office setup, including updated computer equipment and peripherals.
 * Familiarity with remote communication tools such as Slack, Zoom, or Microsoft Teams.

## Description

As a Remote IT Technician at Nebulon Dynamics Limited, you will play a critical role in maintaining the performance and security of our IT infrastructure. You will be the first point of contact for technical issues, providing timely support and implementing effective solutions to ensure the smooth operation of our systems.

This position offers a unique opportunity to work remotely while contributing to high-impact projects and collaborating with a forward-thinking team of professionals., Technical Support

 * Provide remote technical support to employees, diagnosing and resolving hardware, software, and network issues.
 * Assist with system installations, upgrades, and configurations.
 * Troubleshoot connectivity issues, including VPN and remote desktop problems.
 * Guide users through basic troubleshooting steps, ensuring minimal disruption to workflow.

System Maintenance

 * Monitor and maintain computer systems, ensuring optimal performance.
 * Perform routine updates, patch management, and security protocol enforcement.
 * Assist in maintaining cloud-based systems and ensuring seamless integrations across platforms.
 * Conduct regular system backups and data recovery tests.

Incident Management

 * Log and track technical issues using ticketing systems like Jira or ServiceNow.
 * Prioritize and escalate critical issues to appropriate teams when necessary.
 * Document solutions and create knowledge base articles for recurring issues.

Cybersecurity

 * Ensure adherence to IT security policies and best practices.
 * Identify potential vulnerabilities and assist in implementing preventive measures.
 * Educate staff on security protocols, such as phishing awareness and password best practices.

Collaboration and Communication

 * Work closely with the IT team to ensure seamless project execution and resolution of complex issues.
 * Collaborate with vendors and third-party support teams for hardware and software issues.
 * Provide end-user training on IT tools and systems to enhance productivity.