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# Network Escalation Engineer

- **Company:** PHANTOM STAFFING LLC
- **Location:** Westbrook, ME, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, HP Systems Insight Manager, Hyper-V, Storage Area Network (SAN), Microsoft Software, Windows Servers, Network Architecture, Network Administration, Citrix Systems, Remote Desktop Services, Server Administration, Virtualization Technology, Wide Area Networks, Web Applications, Wireless Networks, Network Routers, Firewalls (Computer Science), Wireless Technologies, Fortinet, Cisco, Vmware
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/network-escalation-engineer-westbrook-me--65e5c17c-e7c0-4877-a5c8-a0ef46272429

## About the Role

Customer Support/Service, Technical Support, On Site Support, Network Administration/Management, Identify Issues, Software Administration, Microsoft Windows Server, VMWare, Virtualization, Microsoft Hyper-V, · Windows Server 2016, 2019, & 2022

· VMware or Microsoft Hyper-V virtualization technologies

· Storage Area Network Architectures

· Backup and Recovery technologies

· Citrix and Microsoft Remote Desktop Services

· Firewalls, Routers and Managed Switches (Fortinet, Cisco)

· LAN / WAN / Wireless networking hardware and software technologies

· Systems Management Software (HP Insight Manager, Dell OpenManage)

Behavioral Traits, Attitudes and Skills:

· Exceptional listening skills; ability to translate client description to technical detail

· Excellent skills in communicating step by step directions over the phone

· Excellent oral and written communication skills

· Attention to detail in both challenging and mundane tasks

· Highly professional and personable at all times

· Strong internal strength and focus to overcome technical challenges

· Ability to work independently and with a team to meet goals and objectives

· Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners

· Driven to learn new products and technologies by actively pursuing education and certification

· Develop and maintain a high level of competency with the technologies supported

Prerequisites:

· Real world experience in an advanced level network administration or technical support role

· Strong communication and interpersonal skills

· Strong analytical and organizational skills

· Desire to do what it takes to solve technical challenges

· Industry certifications from CompTIA, Microsoft, Fortinet, Cisco or VMware

· Minimum of a four-year college degree or equivalent experience

· Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless Technologies

## Description

· Provide advanced remote technical support to clients over the phone using remote control tools

· Conduct onsite advanced technical support at client location as needed

· Diagnose and resolve server, storage and network infrastructure issues

· Ensure client networks remain stable with maximum uptime through proactive and reactive technical support

· Work with application vendors in troubleshooting application performance and errors

· Build solid, long-term relationships with team members and our clients

· Continue skills development; maintain proficiency in current technologies