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# Technical Support Engineer

- **Company:** Alstom
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Mesh Networking, Reliability Engineering, Reliability of Systems, Information Technology
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-dallas-tx--f760fe49-ac9d-489d-a458-d0aa717d423d

## About the Role

Technical Support, On Site Support, Team Player, Technical Support, Safety Compliance, Maintain Compliance, Safety Standards, Business Operations, Training/Teaching, Reliability Engineering, We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

 * Degree in Computer Science, Industrial Engineering, Electrical Engineering, or equivalent experience.
 * Experience or understanding of Operations of Signaling and Networks.
 * Knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, and Guideway Switches.
 * Familiarity with fleet maintenance or asset management environments.
 * A certification or communication skill: Demonstrated project planning/management skills, governance, and execution.
 * Problem-solving abilities, including experience with root cause analysis techniques.
 * Understanding of key engineering processes such as risk assessments and Field Requests.
 * Relevant engineering experience in similar industries (e.g., public transportation) with some management responsibilities.

## Description

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for?

Your future role

Take on a new challenge and apply your technical support and engineering expertise in a new cutting-edge field. You'll work alongside collaborative and forward-thinking teammates.

Youll make a significant impact by enhancing safety, reliability, and operational efficiency in rail systems. Day-to-day, you'll work closely with teams across the business (operations, project reliability boards, and engineering teams), lead improvement projects to reduce train maintenance costs, ensure compliance with safety standards, and much more.

We'll look to you for:

 * Developing and delivering engineering changes to improve Wayside/system reliability performance, reduce maintenance costs, and deliver customer variation solutions.
 * Leading improvement projects to reduce train maintenance and operation costs while ensuring compliance with the specified fleet maintenance regime, legislation, and controls such as concessions.
 * Planning and ensuring delivery readiness (including BoMs, work instructions, and configuration) for planned maintenance activities as defined by the Vehicle Maintenance Schedule.
 * Helping to implement customer variation orders, train presentation/customer ambiance improvements, and managing risks and opportunities to enhance safety, reliability, and profitability.
 * Conducting incident root cause analysis and performance attribution in accordance with railway group standards (e.g., 'The Rule Book').
 * Supporting the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.
 * Supporting day-to-day operations teams in resolving fleet issues, including participating in out-of-hours on-call or night shift duties as part of a roster.
 * Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches, and rolling stock maintenance policies.
 * Driving cross-functional projects autonomously and adapting to the changing needs of the business.