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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr IT Specialist - **Company:** LabCorp - **Location:** Dallas, TX, United States - **Experience:** Expert - **Salary:** $68,640.0 - $79,040.0 - **Contract:** Temporary contract - **Skills:** Business Systems, Cyber Security, Information Systems, Issue Tracking Systems, Remote Service Software, Windows Desktop, Information Technology - **Published:** November 6, 2026 - **Apply:** https://labcorp.wd1.myworkdayjobs.com/External/job/USA---TX---Dallas---7777-Forest-Lane/Sr-IT-Specialist_2638673 ## About the Role * High school diploma * 6 or more years of experience troubleshooting Windows-based hardware, software, peripheral devices, and connectivity issues. * 4 or more years of experience supporting network-connected devices, printers, workstations, and client-facing technology environments. * 3 or more years of experience utilizing remote support tools for troubleshooting, user support, and incident resolution. * 3 or more years of experience performing onsite hardware installations, equipment deployment, and technology refresh activities. * 2 or more years of experience managing or coordinating IT support ticket queues and service request workflows. * 2 or more years of experience documenting assets, service activities, and installation records within ticketing or asset management systems., * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field. * 6 or more years of experience providing advanced field support, desktop support, or technical services. * 3 or more years of experience supporting healthcare, laboratory, diagnostic, or client-facing operational environments. * 2 or more years of experience supporting acquisitions, technology integrations, or enterprise deployment projects. * 2 or more years of experience supporting Link Bridge, Link Autoprint, or comparable laboratory connectivity solutions. * CompTIA A+, Network+, Microsoft, or other infrastructure support certifications. Additional Job Standards * Ability to professionally communicate and articulate technical IT information to medical professionals and non-technical audiences. * Maintain a professional appearance and adhere to corporate dress codes while working on-site at the laboratory, internal facilities, and external client locations. * Ability to work effectively from a remote environment while maintaining collaborative communication with leadership and remote colleagues. * Access to a reliable personal vehicle for business travel. * Valid driver's license and ability to travel within an assigned territory. * Advanced troubleshooting expertise across hardware, software, networking, connectivity, and operational workflows. * Ability to mentor, guide, and provide technical assistance to field service technicians. * Strong customer service and professional communication skills. * Effective problem-solving and decision-making capabilities. * Knowledge of IT security practices, asset protection, and technology governance processes. * Experience working collaboratively with Sales, Operations, Phlebotomy, and client stakeholders. * Ability to communicate technical concepts to both technical and non-technical users. * Commitment to process improvement, operational excellence, and customer satisfaction., All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. ## Description Technical Support & Incident Management * Manage IT support ticket queues, assign tickets, monitor service levels, and run turnaround time (TAT) reporting. * Resolve complex hardware, software, connectivity, and system issues, averaging 60 or more advanced troubleshooting tickets per week. * Serve as an escalation resource for field technicians and support teams. * Utilize remote support tools to troubleshoot issues, conduct user support sessions, and resolve incidents. Field Services & System Installations * Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal and client locations. * Perform onsite system installations, troubleshooting activities, hardware replacements, and equipment upgrades. * Assist with Link Bridge and Link Autoprint installations and support activities. * Conduct site surveys and provide recommendations for hardware placement, equipment configuration, and technology deployments. * Follow RMA procedures for equipment replacement and return processing. Acquisitions, Projects & Operational Support * Support ticket overflow during acquisitions, implementations, and large-scale projects. * Organize, coordinate, and execute divisional technology projects. * Assist with technology integration activities related to acquisitions and site transitions. * Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate. * Lead or support special projects as assigned, which will include travel. Customer & Business Support * Partner with Sales, Phlebotomy, Operations, and client stakeholders to assess technology requirements and coordinate deployments. * Provide customer training and end-user support for hardware, software, and business systems. * Communicate project updates, new processes, and technical information to field service teams and stakeholders. Compliance & Security * Maintain compliance with corporate IT policies, security standards, and asset management requirements. * Support hardware lifecycle initiatives, including replacement of aging or unsupported technology. * Document installations, service activities, asset information, mileage, time reporting, and project status updates., The Sr IT Specialist serves as a senior technical resource responsible for supporting Labcorp's field-based technology environment. This role provides advanced troubleshooting, installation, deployment, and operational support for client-facing and internal systems while assisting with acquisitions, enterprise projects, and technology initiatives. The position acts as an escalation point for complex issues, supports business-critical operations, and helps ensure secure, reliable technology services across Labcorp's network of locations and client sites.