> Markdown version of [/jobs/ext/4602312-managed-services-senior-it-product-consultant](https://www.wearedevelopers.com/jobs/ext/4602312-managed-services-senior-it-product-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Managed Services - Senior - IT Product Consultant

- **Company:** Ernst & Young LLP
- **Location:** Oklahoma City, OK, United States (Remote available)
- **Experience:** Expert
- **Salary:** $86,500.0 - $142,700.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, JIRA, Microsoft Azure, Cloud Computing, DevOps, Scrum Methodology, Information Technology Outsourcing, Google Cloud, Information Technology, Cloud Migration, Servicenow
- **Published:** November 6, 2026
- **Apply:** https://dejobs.org/x/x/54F81E81E89E413DBE7F141C31CAFD3E/job/

## About the Role

This role is ideal for a hands-on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, who thrives at the intersection of client engagement, execution discipline, and service optimization., * Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

 * 7+ years of experience in Product Management/ Project Management or IT managed services.
 * Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
 * Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
 * Experience working with global delivery teams and offshore/onshore models.
 * Excellent communication, stakeholder management, and execution skills.

Preferred

 * Experience in managed services or long-term outsourcing engagements.
 * Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
 * Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.
 * PMP, ITIL, SAFe, Scrum Master, or equivalent certifications.
 * Prior experience in consulting or professional services environments.

## Description

As a Senior Consultant within EY's Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring operational excellence across applications and platform services., IT Product & Project Management

 * Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
 * Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
 * Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
 * Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.

Service Delivery & Execution

 * Support the end-to-end delivery of managed IT services
 * Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
 * Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
 * Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.

Client & Stakeholder Management

 * Prepare and deliver status reports, dashboards, and operational reviews.
 * Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
 * Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.

Team Coordination & Collaboration

 * Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.
 * Take the lead on delivery tasks, documentation, and best practices.
 * Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.

Continuous Improvement & Transformation Support

 * Identify opportunities for process optimization, automation, standardization, and tooling improvements.
 * Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.
 * Contribute to service transition activities, runbook development, and operational readiness.