> Markdown version of [/jobs/ext/4602722-service-desk-technician-with-security-clearance](https://www.wearedevelopers.com/jobs/ext/4602722-service-desk-technician-with-security-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician with Security Clearance - **Company:** Iridium, LLC - **Location:** McLean, VA, United States - **Experience:** Experienced - **Salary:** $60,000 - $80,000 - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Network Monitoring, Software Tools, Computer Networking Systems, Computer Network Operations - **Published:** November 6, 2026 - **Apply:** https://www.adzuna.com/details/5947275673 ## About the Role What You'll Need to Succeed: * Bachelor's or Associates degree and/or 2+ years of recent experience in Command Center Operations, Network Operations, Technical Support, Event/Fault Monitoring and/or Incident Management for complex server and networking systems * Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively * Can cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you * The ability to think outside the box to help solve problems, with the humility to ask for help when needed * Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you * A motivation to achieve outcomes and results * Capable of handling multiple tasks at once and completing them on time with mostly no errors * An eagerness to develop professionally, continuously learn, and share knowledge with others Things That Would be Great if You Brought to the Table: * Technical skills to understand incidents typical of a networked, international aircraft surveillance system-of-systems, and the underlying problems causing them * Professional certifications such as ITIL foundation, Network+, AZURE, CompTIA or CCNA * Experience with aviation, safety, and security * Air traffic control, flight operation, safety training and related aviation experience * Any foreign language experience We'll also need you to: * Be able to work 12 hour shifts rotating every eight weeks, with additional on-call duty as required. Each team will work either 4 or 5 days in a row, followed by 4-5 days off and work 8-week rotations (8 weeks on days, then rotates to 8 weeks on nights) Work Environment: This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. Additional Information This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed. Base Pay Range: $60,000 - $80,000 USD Actual compensation will be determined based on a variety of factors and this range represents an estimate of ## Description What We're Looking For: * Monitor network devices, system status, and performance metrics using established dashboards and tools * Follow defined procedures to log routine operational activity and system events for Aireon's aircraft surveillance network * Assist with documenting maintenance activity and incident details under guidance from more experienced team members * Monitor alerts for system, network, and performance issues, escalating according to documented procedures * Follow structured plans, checklists, and processes to support daily operational tasks * Record activity related to scheduled tasks, routine monitoring, and unexpected events * Perform initial incident triage and basic troubleshooting, escalating issues that fall outside Tier 1 scope * Support outage mitigation by gathering information, performing preliminary checks, and handing off to senior technicians or engineers * Use approved software tools to update logs, communication templates, and system records * Resolve clearly defined Tier 1 service requests and support tickets, escalating unfamiliar or complex issues