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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** California State University - **Location:** Hampton, VA, United States - **Experience:** Experienced - **Salary:** $69,444.0 - $79,764.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Windows Servers, Network Connections, Software Engineering, TCP/IP, Software Vulnerability Management, Wi-Fi Technology, Diagnostic Tools, SARS Software Products, Office365, Peripherals, Casper Suite, Laptops - **Published:** November 6, 2026 - **Apply:** https://jobs.chronicle.com/apply/38060629/technology-support-specialist?LinkSource=JobDetails ## About the Role * Equivalent to a Bachelor's degree in a related field and two years of relevant experience. * Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. * An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Knowledge, Skills, & Abilities * Demonstrates strong knowledge of Windows 11 and macOS operating systems, including installation, configuration, maintenance, and troubleshooting. * Possesses proficiency in Microsoft 365 applications and enterprise collaboration tools, including Microsoft Teams, Zoom, and email systems. * Demonstrates familiarity with Active Directory, Group Policy, SCCM, JAMF, and Windows Server 2022 for endpoint administration and device management. * Applies knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting, to diagnose and resolve connectivity issues. * Demonstrates excellent analytical, problem-solving, communication, and customer service skills to deliver effective technical support. * Exhibits strong organizational skills, attention to detail, adaptability, and the ability to prioritize multiple tasks while collaborating effectively with campus stakeholders. ## Description Under general supervision, the Technology Support Specialist provides technical assistance, administers endpoint devices, resolves hardware and software issues, and supports cybersecurity compliance. The incumbent troubleshoots network connectivity, maintains technology equipment, collaborates with Central IT, and provides guidance to student assistants. * Provides technical support for Windows and macOS computers, laptops, mobile devices, printers, peripherals, and common business applications. * Deploys and configures desktops, laptops, iMacs, MacBooks, iPads, printers, and other peripherals using approved endpoint management tools. * Configures and monitors antivirus, endpoint protection, encryption, security updates, and vulnerability remediation controls. * Uses approved diagnostic tools to check link status and basic connectivity, including IP configuration, DHCP, DNS, VPN, and Wi Fi symptoms. * Provides lead work direction, mentoring, training, and oversight of daily responsibilities for student workers. * Performs other duties as assigned., * This position is sensitive as designated by the CSU. * A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. * The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment. * Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. * Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. Note that our campus does not participate in the federal E-Verify program. Employment eligibility will be verified through the standard Form I-9 process. * Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct. * Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers * The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.