> Markdown version of [/jobs/ext/4602943-manager-investigations-intelligence-global-fulfillment](https://www.wearedevelopers.com/jobs/ext/4602943-manager-investigations-intelligence-global-fulfillment). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Manager Investigations & Intelligence Global Fulfillment

- **Company:** Lululemon Athletica Inc
- **Location:** Los Angeles, CA, United States
- **Experience:** Expert
- **Salary:** $112,000 - $147,000
- **Contract:** Permanent contract
- **Skills:** C++ (Programming Language), Software Documentation, Tools for Reporting
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/manager-investigations-intelligence-global-fulfillment-los-angeles-ca--621756ae-c8da-474e-9f7a-44c5c868e00f

## About the Role

Technical/Engineering Design, Apparel Industry, Risk, Accounts Payable, Loss Prevention, People Management, Case Management, Trend Analysis, Distribution Services, Leadership, * 5-8+ years of experience in Asset Protection, investigations, workplace investigations, law enforcement, employee relations investigations, corporate security, or related fields.

 * Experience leading, coaching, or developing investigators, analysts, Asset Protection professionals, or similar teams.
 * Demonstrated experience managing complex workplace investigations involving theft, misconduct, harassment, fraud, safety incidents, and policy violations.
 * Advanced interviewing and investigative skills, including witness, subject, and complainant interviews.
 * Strong analytical and critical thinking skills with the ability to assess evidence, identify trends, and determine root causes.
 * Excellent written communication skills, with experience reviewing and approving investigative reports and case documentation.
 * Strong stakeholder management skills with experience partnering across Operations, People & Culture, Legal, Safety, and leadership teams.
 * Demonstrated ability to maintain confidentiality and exercise sound judgment in highly sensitive situations.
 * Strong conflict resolution, de-escalation, and crisis management capabilities.
 * Experience utilizing case management systems, reporting tools, and investigative technologies.
 * Wicklander-Zulawski (WZ), CFI, LPC, CPP, or similar investigative certification is considered an asset.
 * Experience in retail, distribution, logistics, fulfillment, or multi-site operational environments preferred.

## Description

The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability.

core responsibilities

Within Global Fulfillment Asset Protection & Safety, Investigations & Intelligence, the Manager, Internal Investigations leads the day-to-day execution of workplace investigations across assigned distribution centres. This role oversees investigators, provides guidance on complex and sensitive cases, ensures consistent investigative practices, and partners with People & Culture, Operations, Legal, and AP&S leadership to mitigate risk and support a safe, respectful, and secure workplace. Through effective case management, coaching, trend analysis, and stakeholder partnership, this role strengthens investigative capability and supports the protection of people, assets, and operations.

 * Lead, coach, and develop a team of Internal Investigators, providing guidance, feedback, and support on investigative practices, documentation standards, and case management.
 * Oversee the intake, prioritization, assignment, and resolution of workplace investigations involving theft, misconduct, policy violations, harassment, workplace violence, safety incidents, fraud, and other security-related matters.
 * Act as an escalation point for complex, high-risk, sensitive, or cross-functional investigations requiring advanced investigative oversight and stakeholder management.
 * Ensure investigations are conducted objectively, professionally, consistently, and in accordance with company policies, legal requirements, and procedural standards.
 * Review investigative findings, reports, evidence, and documentation to ensure quality, accuracy, completeness, and defensibility.
 * Partner with People & Culture, Operations, Legal, Safety, and AP&S leaders to support appropriate investigation outcomes and risk mitigation strategies.
 * Identify investigation trends, recurring risks, and root causes, providing recommendations to improve controls, reduce loss, strengthen workplace safety, and minimize misconduct.
 * Support emergency response, critical incidents, workplace violence concerns, and significant employee relations matters as required.
 * Maintain oversight of case metrics, workload distribution, investigation timelines, and reporting to ensure service levels and operational expectations are met.
 * Drive continuous improvement of investigative processes, tools, training, and team capabilities to strengthen investigative effectiveness across the network.
 * Support investigator training and development, including interviewing techniques, evidence handling, documentation standards, and legal compliance requirements.
 * Foster productive relationships with law enforcement and external partners when required to support investigations and incident response activities.