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# HSPD-12 Help Desk Analyst :: Washington, DC

- **Company:** ARK Solutions, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Spreadsheets, Databases, Computer Literacy, Google Docs, PC Tools, Microsoft Project, Microsoft Visio, Microsoft PowerPoint, Wikis, Gsuite
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/hspd-12-help-desk-analyst-washington-dc-washington-dc--39389a13-b47d-4f81-93eb-8835625b23da

## About the Role

Help Desk, Analysis Skills, Help Desk, Analysis Skills, Customer Support/Service, Microsoft PowerPoint, Microsoft Excel, Google Apps, Computer Skills, Microsoft Word, * No more than 3 years' experience in a help desk setting

 * Basic computer skills: MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
 * Ability to provide effective help desk support and professional customer service
 * Strong communication skills, both verbal and written
 * Analytical skills for resolving complex challenges
 * Attention to detail with large volumes of critical data
 * Flexibility to adjust to rapidly changing client priorities
 * Team collaboration skills with ICAM PMO stakeholders
 * Knowledge of GSA's or other agency's ICAM implementation approach, processes, and infrastructure
 * Understanding of GSA US Access credentialing shared service provider tools and procedures
 * Experience in ICAM-implementation help desk support
 * Advanced computer skills: complex spreadsheet formulas, MS Project, and MS Visio
 * Experience in training individuals to use ICAM credentials and tools
 * Support experience for GSA HSPD-12 Help Desk in resolving tickets and issues

Education:

 * High School/GED