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# Tier 1 Support Tech

- **Company:** Oneida Network Infrastructure, LLC
- **Location:** Oneida, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Active Directory, Antivirus Softwares, BIOS, Microsoft Outlook, Cloud Computing, Cyber Security, Data Centers, Domain Name System (DNS), Network Interface Controllers, Firmware, HP Thin Clients, Citrix XenApp, Microsoft Office, Network Architecture, Networking Basics, Network Administration, Personal Digital Assistant, Remote Desktop Services, Systems Integration, TCP/IP, Wireless Networks, Motherboard, Computer Network Operations, Tablet Computers, Information Technology, Extreme Programming, Laptops, Cloud Migration, Legacy Systems
- **Published:** November 6, 2026
- **Apply:** https://www.careerbuilder.com/job-details/tier-1-support-tech-oneida-ny--6aab9220-5262-49c1-ab1b-edbb1e15b75b

## About the Role

Technical Support, Network Operations Center, Computer Security, Network Administration/Management, Wireless Communications, Office of Naval Intelligence (ONI), Telecommunications, Cloud Computing, System Integration (SI), Government Contracts, 1. A degree in Computer Science, or other related technical field, and/or equivalent experience of at least two years working in an IT environment.

 2. Must be able to effectively communicate with users to provide first level support over the phone.
 3. Must possess knowledge of Microsoft Office, Microsoft Windows 2000, and XP, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems.
 4. Must have knowledge and experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based).
 5. Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops.
 6. Must be available to provide support as needed, including evenings, nights, weekends, holidays and be able to work on a task, assignment, or bulk of work to completion regardless of shift or duration.
 7. Must be flexible and willing to work any shift - position is a 24X7 coverage support position.
 8. Demonstrated experience working with gaming and/or hospitality systems preferred.
 9. Must possess valid driver's license.
 10. Must possess or be willing and able to obtain a US DOD Secret Clearance., * CompTia A+, Net+, Sec+ or other indsustry related certification.
 * At least six years of work experience.
 * Extensive experience with PDAs, tablets, thin clients, and retail point-of-sale devices.
 * Extensive experience with hardware and software testing in a corporate environment. Testing to include compatibility with legacy systems, functionality, usability, and installation/upgrade.
 + HP, MCSE, MCP, or Call Center Certification.

## Description

Oneida Network Infrastructure (ONI) specializes in the design and architecture, implementation, and ongoing support for wired and wireless networks, data center and cloud migrations, and telecommunications. Our expertise includes advanced integrations of disparate systems and ensuring system security is at the forefront.

We are currently seeking Help Desk Associates to support a government contract effort located in Verona, NY., 1. Conducts first line of support for all calls coming into the Call Center.

 2. Escalates calls to appropriate support staff in a timely and proficient manner to comply with Service Level Agreements.
 3. Effectively communicates with the person calling concerning the status of the call and the time a technician is expected.
 4. For each call that is routed through the Help Desk, creates a ticket at the time of the call.
 5. Makes follow up calls as required ensuring customer satisfaction.
 6. Contacts users regarding the best time to schedule required tasks.
 7. Ensures policies and procedures are followed relative to the Call Center, computer deployment, and decommissioning.
 8. Ensures procedures are documented by creating any and all necessary documentation for policies and procedures.
 9. Ensures and provides quality feedback to all departments on areas of concern within the organization.
 10. Provides support as required or assigned for any Government Contract operations.